Complaint to BTO

[#1]

I'm surprised I got a swift reply this morning as follows. See what happens now.
Dear George,
Thank you for your e-mail. Joe is currently in customer meetings with limited access to his e-mail, so I am replying on his behalf to avoid further delay. Please be assured that Joe will see and read your email on his return and be aware of your issue.
I am sorry to hear of the problems you are experiencing, I will pass this to our senior service team for investigation and they will work with your chosen Communications Provider to resolve matters. Whilst their executive complaints team will be asked to handle the updates to you rest assured our team will be working closely with them to resolve this issue.

[#2]

Unbelievable al BTO have done is send a copy of my email to PlusNet.

[#3]

I'd be tempted to write back to BTOR (copying Andy Baker CEO of PlusNET) asking what is the point of passing your complaint back to their customer?  The issue is that BTOR's service delivery has been found to be inadequate, requires investigation by them and not by their customer.

[#4]

I have written back and put a copy of my reply from the CEO on my ticket but there has been SWF from PlusNet despite a promised phone call at 11.00am. This crowed are getting worse than TT.

[#5]

Hi glloyd,
Can you let me know who promised the call back please?
Nothing appears to have been documented on the account about that so I want to ensure some feedback is passed on if possible.

[#6]

It's on the ticket Friday Adam.

[#7]

Got all excited this afternoon two BTO blokes turned up at the junction box. Unfortunately it was for next door.

[#8]

The saga continues with no end in sight in fact we seem to be going backwards to some extent.

[#9]

Well today is the day they are supposed to running some trunking from the junction box to my house but wont celebrate until they turn up because they have not arrived yet.

[#10]

Best of luck, but I wouldn't hold your breath!
jim:quote

[#11]

Quote from: glloyd

Well today is the day they are supposed to running some trunking from the junction box to my house but wont celebrate until they turn up because they have not arrived yet.

Ah, did someone at Openreach switch their brain on?

[#12]

All good news at last. They finally ran the trunking Monday afternoon and at 7.00am I got a phone call from an engineer this morning who said he was coming out to re make a joint that should have been done on the 6th November, he knew nothing about a new cable. After a call to his office he installed a new cable and we are all up and working again. I'd like to thank [removed] for the exceptional effort he put in to get BTO to see sense and for the daily telephone updates, Thanks Andy!!
[Moderator's note by Jim (Oldjim): Staff name removed as per the Forum Rule but the staff will know who it is to pass on your thanks.]

[#13]

Good news indeed but it again demonstrates the incompetence of BT Openreach
I am just glad it wasn't me as a phone call at 7.00am would not have been appreciated 

[#14]

It was not appreciated here either. Pity the forum rules do not allow praise and thanks for staff who do well.

[#15]

You can PM one of the Mods who will pass it on.