I have both a mobile and a broadband contract with Plusnet however I've signed up for the mobile before joining the broadband hence I have a standard tarrif. I've seen the Mates rates advertised so I thought of asking if I can have those on my current mobile contract. I chatted with an adviser and he/she said yes, no problem, I will have a 4G SIM card sent to me and to call customer service when I receive it to activate it and my mew plan. Saturday the card arrived, I've called customer service and after a frustrating half an hour, speaking with 3 different advisers, being asked millions of security questions, being offered the same package for 2 different prices I finally couldn't get anything.
I have to say that I feel very disappointed about wasting my time for such a small (and I think simple procedure). After all that advertising on TV one would think that this is a company that cares about customers.
Moderator's note by Mike (Mav): Labels added after move to Plusnet Feedback.
