Complaint

[#1]

Dreadful service.  What a terrible company to deal with.  No service after moving house for 2 weeks and no plan to sort it out.  Plenty of platitudes but absolutely no resolution.  Company far more worried for charging for a cancellation then actually providing a service.  Do not want to listen to the customer at all.  I would not recommend to anyone.  We have been consistently lied to (and this was admitted on one phone call - hope they kept the records as I might want them for court).  

[#2]

Hi @ClareRuddick

I am very sorry to hear of  the poor experience you have had. Can you PM the account username and we can look into this for you. 

[#3]

Hi @abails0105

I have now sent you a PM with account details.

[#4]

Thank you for your reply @ClareRuddick. We will respond to the PM shortly.

[#5]

I have sent you another private message as you people are still incapable of just closing the account as requested.

[#6]

Hi @ClareRuddick,

I'm sorry to see your issues are still persisting. 

I have created a ticket as my response includes account specific information. You can view this here.

Thanks.

[#7]

Hopefully this will now all be sorted following (yet another) long call with yourselves.

[#8]

And we've just received an email threatening account closure and debt collectors, even though you (Plusnet) are already closing the account and it has been agreed there's no outstanding monies owed.

What is going on?

[#9]

Sorry to hear this.

I can see you've called in and this is with the right people to sort out for you.

[#10]

Well, I keep apparently talking to the "right" people, but it still doesn't get resolved.

[#11]

Absolutely agree, shocking service and I have not even had an activated line! 1 hour 16 minutes on hold and still nothing is resolved..... how does this company even progress?

[#12]

Sorry to hear this @Conker

We'll respond to your other thread shortly