Complaint

Conker · ‎15-10-2018

Absolutely dreadful and shocking service. New customer 1 week ago and nothing but issues since.... I don't even have Plusnet internet yet! 1 hour 19 minutes in total on the phone...5 useless phone attendants and 1 hour 2 minutes on hold in total. Email to say they could not activate my direct debit so go to My Account on the website which also would not work. Now I can't even cancel the service because I am stuck on hold, what do I have to do to get out of this nightmare! Please tell me there is somewhere I can cancel my contract and get a full refund without having to phone up, it's disgraceful

MatthewWheeler · ‎01-01-2012

Sorry to hear about the issues you've had.

Unfortunately the orders have been delayed due to a system issue.

We'll get these replaced for you now

After the 3rd of November I will have a limited presence here as I have moved to a new role
If this post resolved your issue please click the 'This fixed my problem' button

Matthew Wheeler
Plusnet Help Team

Conker · ‎15-10-2018

Get what replaced?!

Townman · ‎22-08-2007

The orders!

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Complaint

Complaint

Re: Complaint

Re: Complaint

Re: Complaint

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links