Constantly Ignored

[#1]

Help

I signed  up for a new Broadband contract on 12th March which included a £65 Mastercard. I waited until 13th May for an email notification.

Since then I have contacted Customer service 3 times and they have raised 5 tickets in total The last one being 214701515 on 27th  May.

I have not had any acknowledgement or reply to any of the questions and  still no email about the £65 card.

I  suspect that they are  just hoping I will forget about it, but I think that they are in Breach of our Contract.

What should I do?

Naropa

[#2]

Hi Naropa,

I'm sorry to hear you're having such trouble getting an answer from us regarding this reward card. I have raised a request to our Rewards Team via a different means to what has been tried by previous advisors and I have emailed you details of this.

I will monitor the account and I hope to have an answer for you within the next 5 working days. I'll update you via the account with any news I get regarding this. My apologies for any inconvenience this is causing you.