Contact details

[#1]

hi james
well i'm now connected with my plusnet username. 
all that worries me now is the estimated speed  in the "Your product change is now complete" email which has 1.5mbs, almost 1/2 what i was getting before, and My Account Summary which shows:
"19/03/2009  BP01367585  Plusnet Value with included 10GB bandwidth  £12.99(monthly)  Complete"
£12.99 is a figure which doesn't appear ANYWHERE with regard to any of your packages, as far as I can see.
john

[#2]

What are your current router ADSL stats (sync speed, attenuation, SNRM (both DownStream and UpStream)?

[#3]

when I get home, I'll check 

[#4]

Sounds like it's £11.99 + £1 for the £1 domain name.
I'll get it turned off and you'll be charged £5.99 per month.  I'll also close off your Metronet account and write off any outstanding charges as a goodwill gesture for the hassle you've been through.

[#5]

thanks again James ...
that'll probably confuse PlusNet support though, as I raised a query about the odd billing this very morning (PN ref 28246554 )
john

[#6]

I am capable of answering tickets myself

[#7]

think you should change your picture ...

[see attachement, hopefully]

[#8]

I've replied to your ticket at some length.

[#9]

anotherone:
here are the stats from my router ...
Modem Status

Connection Status Connected
Us Rate (Kbps) 448
Ds Rate (Kbps) 2752
US Margin 23
DS Margin 15
Modulation MMODE
LOS Errors 0
DS Line Attenuation 47
US Line Attenuation 52
Path Mode Interleaved
taken around 8am this morning ...
john

[#10]

Something definitely not right there.
Do have you a proper NTE5 Master LineBox? Do you have any extension wiring/sockets and anything plugged into them? Where is your router currently plugged in?

[#11]

no, i've got an old-style master box ...
2 BT-wired extensions run to upstairs; the router is connected to one of those.
there is also a Sky-installer plug-in extension for Sky box & Tivo.
all the sockets have filters.

[#12]

Do you know about bell wires and whether they are connected to & on the extensions?
Can you confirm that the Sky plug-in extension is plugged into a filter?
What type of filters are they and do you have a spare one?

[#13]

dear anotherone ...
bell wires: a little and no, not sure how mine are wired.
filters:  thery're all Solwise's ADSL-PLUGSPLITTER
"Improved 'Solwise' branded plug-in splitter, BT tested, ADSL2 compliant, tested to 8.7Mbps throughput on standard ADSL. Meets all SIN346 requirements including 'longditudinal balance' test "
but i don't have any spares ...
john

[#14]

and the Sky extension is connected to a filter ...

[#15]

thanks to some nice people here:
http://www.dslzoneuk.net/
i've now disconnected the bell-wire on the master socket and my stats look like this:
Modem Status

Connection Status Connected
Us Rate (Kbps) 448
Ds Rate (Kbps) 3776
US Margin 21
DS Margin 14
Modulation MMODE
LOS Errors 0
DS Line Attenuation 48
US Line Attenuation 53
Path Mode Interleaved
DSL Statistics

Near End F4 Loop Back Count 0
Near End F5 Loop Back Count 0
jphn