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Contract Length

James
Grafter
Posts: 21,036
Thanks: 5
Registered: ‎04-04-2007

Re: Contract Length

Hi,
It looks like you paid up front for the telephone installation, but we activated the broadband free of charge for you during your house move (which costs £65).
This "house move contract" is due to expire in September.
dfunked
Grafter
Posts: 196
Thanks: 6
Registered: ‎15-10-2011

Re: Contract Length

Cheers - that clears it up!
Paulster79
Newbie
Posts: 2
Registered: ‎06-08-2012

Re: Contract Length

Hello
I am a plusnet member I used my own router from start does this mean there is no contact length ?
Thanks
Paul
orbrey
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Contract Length

Hi there,
It's always a case of 10 days' notice for our accounts, unless you're on Fibre though I take your point about the other deferred contracts on there (hardware and setup etc).
Having checked your account you'd have to pay the deferred setup fee of £25. There'd also be the £25 cessation fee if you were moving to cable or actually cancelling the service rather than migrating it. There's no deferred hardware charge though.
Hope that helps.