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Contract Length
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Re: Contract Length
09-05-2012 11:48 AM
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Hi,
It looks like you paid up front for the telephone installation, but we activated the broadband free of charge for you during your house move (which costs £65).
This "house move contract" is due to expire in September.
It looks like you paid up front for the telephone installation, but we activated the broadband free of charge for you during your house move (which costs £65).
This "house move contract" is due to expire in September.
Re: Contract Length
09-05-2012 7:15 PM
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Cheers - that clears it up!
Re: Contract Length
06-08-2012 3:57 PM
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Hello
I am a plusnet member I used my own router from start does this mean there is no contact length ?
Thanks
Paul
I am a plusnet member I used my own router from start does this mean there is no contact length ?
Thanks
Paul
Re: Contract Length
06-08-2012 4:27 PM
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Hi there,
It's always a case of 10 days' notice for our accounts, unless you're on Fibre though I take your point about the other deferred contracts on there (hardware and setup etc).
Having checked your account you'd have to pay the deferred setup fee of £25. There'd also be the £25 cessation fee if you were moving to cable or actually cancelling the service rather than migrating it. There's no deferred hardware charge though.
Hope that helps.
It's always a case of 10 days' notice for our accounts, unless you're on Fibre though I take your point about the other deferred contracts on there (hardware and setup etc).
Having checked your account you'd have to pay the deferred setup fee of £25. There'd also be the £25 cessation fee if you were moving to cable or actually cancelling the service rather than migrating it. There's no deferred hardware charge though.
Hope that helps.
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