Contracting out BTOR work

[#1]

I remember moving about a year before the BT privatisation; it only took four months to get a phone installed!

[#2]

I remember trying to get a priority installation for my grandparents around that time @Jonpe , it took me 3 months of almost daily calls to achieve, even with medical services support.

[#3]

Funny, I do remember many, many years ago on my last house move I'd ordered for a new line well in advance & when I got there BT hadn't even cabled the side of the street I was on and I think the whole process to actually get a line was about 3 months. Had to get a mobile for the 1st time and use that for a while. The Nokia on the left here I think. It was the new cool phone in those days on what was BT Cellnet with astronomical charges and no plans 😉

[#4]

Yes, this was a new-build and BT blamed the builders for not allowing them on site to lay cables, and the builders claimed that BT didn't turn up on the dates that were made available to them.  The result was that BT lost the income generated by 172 properties for three months.  There was no mobile alternative in those days.