Curiosity about speeds

[#1]

We can only look at doing that sort of thing once a fault has been resolved, but that doesn't mean we won't. We just need to have resolved the issue first before we can judge what's due in terms of recompense.
With that in mind are you getting these speeds with the new router we sent you?

[#2]

New router hasn't arrived yet.

[#3]

OK, sorry things aren't up to scratch with your speeds but trying the new router is the next logical step in finding the cause of the problem. Let us know how you get on when it arrives.

[#4]

New router arrived and.....

[#5]

Have your router stats changed (bandwidth/sync or line speed, line attenuation and SN or noise margin)?

[#6]

Sync is down as it keeps diconnecting, i just get told to wait 72 hours, then get told the same thing again........

[#7]

The faults team are now aware that there's no improvement with the new router. I'll make sure they respond today with where we can take this next for you.
Adam.

[#8]

Hi sixthprawn, it looks like that's now pretty much sorted? Please let us know if that's not the case.

[#9]

Hey matt,
Not sure yet. It went off yesterday, i rebooted router and speeds were back to 1.8. I was told they will check it out anyway though. Any news on my adsl2 + ?

[#10]

Looks like that order completed yesterday, you're now on ADSL2+

[#11]

I was told i would get around 6mb speeds.  My speed has gone from 1.8 to 1.6.......

[#12]

Well there will be a brief training period, I'll check on it tomorrow and see what it's settled at. What are your router stats showing at the moment?

[#13]

Which?  Up/down speeds? 440 / 2,808
Speeds at 

[#14]

Probably worth resyncing around lunchtime to see if that improves I'd say, but yes those were the figures I was after. Does the SNR look reasonable (i.e. 6 or 9dB) or is it higher?

[#15]

How do i find that?