Current call waiting times - are these now correct

[#1]

http://portal.plus.net/supportpages.html?a=212
If they are it is definitely a major improvement

[#2]

I've been keeping an eye on them, for calls to service (not COT or sales) they are matching the queue times I'm seeing. I'm going to suggest we either round the calls in queue or add a note to clarify it's an average over the previous 15 minutes.

[#3]

I'm not sure about the change to show the average calls waiting. The old snapshot figure which you could check against the time stamp worked for me.
If for example you lost a gateway or the connection to Faraday 10 or more minutes in to a 15 minute slot you could have well over three times as many people actually waiting then the average shown.

[#4]

Unfortunately that had to change due to the way the data was reported on the old system compared to the new one. Whilst we have the live data in the support centre, it's not in a suitable format for use on the website hence the change to 15 minute averages.

[#5]

I only wait for 2 minutes on a call to Zen Internet!! Maybe I should not have mentioned that?

[#6]

The old system updated every 5 minutes and displayed numbers without a decimal point..

[#7]

Yes, that wasn't an average.

[#8]

I don't think the new call stats are working properly, They seem to have flatlined since 10:00!

[#9]

The graph from 5pm yesterday to 9:45am today is also remarkably flat.
Edit: Sorry, that was an image caching problem. The image didn't align with the text. Something is amiss though.

[#10]

The reports have frozen for some reason, it's being looked at.

[#11]

Is anybody else finding the graph is not refreshing correctly? I had to do a CTRL+F5 to force an update.

[#12]

Me too - the page needs tweaking so that the graph image isn't cached.

[#13]

I used to have that problem before the maintenance.  You had the press F5 a few times for it to refresh.

[#14]

Definitely borked! I've just gone to that page and it's still showing the graph from last night.

[#15]

Quote from: James

I used to have that problem before the maintenance.  You had the press F4 a few times for it to refresh.

F4? Did you mean F5?
I refreshed the page a few times and it did eventually update.