I transferred to Plusnet last year, also asking for a second line. After much delay one was put in but with my home number rather than another. On complaining I was told that it would cost £100.00 to rectify their mistake! However, if I accepted free call divert that could get over the problem. I agreed, only to find 6 months later that this offer ceased without being told. On complaint I was given another 3 months. Anyone else had a problem of bad practice and lies? Having accepted the offer, I now have the worst of both worlds - a line with the wrong number and no recompense and locked in foranother 6 months before I can change provider. I feel that Plusnet have taken me for a ride. It would be interesting to hear teir views on this deceipt.
