Customer Support Statistics

[#1]

[quote=http://www.plus.net/supportpages.html?a=212]Question handling

Average closure time	Target closure time
12 hours, 6 minutes and 33 seconds	8 hours

Last updated: September 10, 2012, 9:10 am
Is the reason they haven't been updated for over two weeks because they've become too embarrassing?

[#2]

My last ticket question was raised and fully dealt with in under 3 hours, a week ago.
And that is pretty much par for the course I find.
I wonder how much of the average closure response time was down to the customer taking time to reply to CS queries raised ?

[#3]

Not to sure why they hadn't updated, they are up-to-date now.
Our ticket times haven't been any different to normal, looks like it was just an oversight.

[#4]

Pretty good right now...
Calls answering, not tickets.