Customer Support

[#1]

I have just had the 'Honour' of speaking to Mr [removed]. Thanks to this gentleman I will sleep easy tonight, 'Plusnet', be afraid !!!! If I was still in business I would have robbed him from you !!! So truly comforting to find a young man with his attitude and Professionalism in this day and age !!!!!! 
[Moderator's note by Jim (Oldjim): CSA name removed as per the forum rules but noted for internal praise.]

[#2]

Thank-you for the note Jim, so pleased that you will sort this internally, Best regards, Tony.

[#3]

Hi Killer1,
Thank you very much for the positive feedback! I'll ensure this gets passed on to the advisors manager from you

[#4]

Always good to see positive feedback for Plusnet staff

[#5]

I am sure that a member of staff will be along to thank you for the kind words - update already has
The rule about CSA names is an absolute but we always try to ensure that the managers are aware of any meritorious (or the opposite) performance so the the relevant agent is duly congratulated (or the reverse) by his or indeed her line manager