Customer loyalty means NOTHING to PlusNet :(
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- Re: Customer loyalty means NOTHING to PlusNet :(
Re: Customer loyalty means NOTHING to PlusNet :(
21-01-2012 6:43 PM
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So what do you think, can PN handle 3 hours of iPlayer a day (not after midnight) without me getting under stress all the time? Just wondering...
Re: Customer loyalty means NOTHING to PlusNet :(
21-01-2012 7:05 PM
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Re: Customer loyalty means NOTHING to PlusNet :(
21-01-2012 7:24 PM
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Alternatively if you watch a normal channel then the usage would be about 1.2GB in 3 hours which is fine on a 60GB allowance (36GB per month) just don't watch live on HD
Re: Customer loyalty means NOTHING to PlusNet :(
21-01-2012 7:29 PM
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@purleigh I'll talk to the little one about next day
Re: Customer loyalty means NOTHING to PlusNet :(
21-01-2012 7:56 PM
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You can find out which Market your exchange is on by entering your phone number into the Samknows Exchange search tool. That will also tell you if 21CN/ADSL2+ is available in your exchange.
In any case with the requirements you've mentioned my opinion is that requesting an upgrade to Plusnet Extra would be beneficial for you - reduced cost and increased allowance. You can request this on the Member Centre Product Change link at the top of the Member Centre page. This upgrade would take effect on your next billing date.
David
Re: Customer loyalty means NOTHING to PlusNet :(
21-01-2012 8:00 PM
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My children use iPlayer to do a 'series record', then download a whole weeks worth of programmes overnight on Friday, then at the weekend watch in non-real time several episodes back to back.
This has additional benefits such as showing each other (or friends) something funny (or whatever) again and again WITHOUT re-live-streaming it because it is already downloaded.
Re: Customer loyalty means NOTHING to PlusNet :(
21-01-2012 8:09 PM
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One hour HD downloaded approx 1.1gb
One hour SD downloaded approx 660mb
I over-ride prefs to download latest updates flagged on RSS feed pre 8am
1gb HD seems to take around 10 minutes to download, for me.
Though generally I am downloading several programmes at the same time, between 3 & 4 usually. (Not 3am & 4am)
Here's one test I did earlier .....
60 minute programme HD download
Re: Customer loyalty means NOTHING to PlusNet :(
21-01-2012 8:38 PM
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The postmaster box will inform you at month end what your next bill will be.
In addition PN have sent two inform mails this month, one on the 5th trying to flog you Mcaffe (partial quote only)
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and one on the 12th
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Re: Customer loyalty means NOTHING to PlusNet :(
21-01-2012 9:46 PM
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@purleigh & @PlusComUK: Could work... I'll check with them
@pierre_pierre: Thanks! Of course my spam filter would not let it through. It is not even personalized.
Thank you, people for all your support and info!
Re: Customer loyalty means NOTHING to PlusNet :(
22-01-2012 9:08 AM
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I have never had spam to that address, but get loads to my other addresses.
It may be a problem for you with all your domains, but the PN email filter does occasionally give false positives and it helps to have a spam box that you can look at
Re: Customer loyalty means NOTHING to PlusNet :(
22-01-2012 9:30 AM
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Is it really a year since the last one or have they again failed to put the latest ones on that page?
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Customer loyalty means NOTHING to PlusNet :(
22-01-2012 5:15 PM
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Re: Customer loyalty means NOTHING to PlusNet :(
23-01-2012 4:51 PM
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Quote from: w0wn0w Talking to options... Hmmm.... What for? They will most probably try to tie me up for a "nice cheap 18 (12,30,etc.) months" contract... Don't you think?
I think you may be surprised...
When I rang the Options team last week they offered a significant reduction to the price I was currently paying (it did mean that I would have to move my phone to them) but they confirmed it would be just 10 days notice to cancel.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: Customer loyalty means NOTHING to PlusNet :(
23-01-2012 7:20 PM
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Quote from: walker23 I'd just like to compare this with the way, for example, Sky operate.
Sky, like PlusNet often review their product packages, they don't advise customers if they're 'paying too much' for their current package (they certainly never informed me) but the BIG difference that I encountered was when trying to change product on their website - it is quick and easy to sign up for any additions to your package but impossible to unsubscribe from parts of your existing package (PlusNet by comparison allow easy product changes online in any direction amongst the range of current products). In order to reduce your package (costs) in any way with Sky you have to call their 'retentions' team (basically the same as PlusNet's 'options'), they will then offer you extras free for a limited period (which then become chargeable and increase your bill) and you have to be quite persistent to actually get a reduction on your package (though, in fairness, I did eventually get the reduction I wanted with a bonus half price for 6 months). Customer Options are often able to offer 'exceptions' to the current packages / pricing, usually in return for a 12 month commitment or similar in order to persuade you to stay.
I previously had a far worse experience with NTL/Virgin who kept telling me that it was impossible to move me to a current (at the time) product with better pricing, they lost my business for telephone, internet and TV - not for failing to inform me about better value packages but for delierately lying to me in order to keep ripping me off.
Sky used to be easier to get discounts from but much harder thesedays I have found. When I thought I was getting free movies and sports with the basic channels for half price I found on DD day they took double what they should so I am very wary of what I actually believe of Sky!
When dealing with the COT they don't require any contract extensions for reducing costs and have access to legacy products should they better meet your needs and well worth asking - they can only say "no" but have never said that when I have phoned them.
@spraxyt - "...Are you on a Market 2 or Market 3 exchange? The price for Extra with a 60GB monthly allowance remains at £11.49 on those exchanges but increases to £17.99 after 3 months on a Market 1 exchange...." - I found on here that Plusnet were offering the lower price to Market 2 exchanges as well as Market 3 ones as I am on Market 2 and am paying the lower price for 'Extra'.
Re: Customer loyalty means NOTHING to PlusNet :(
23-01-2012 7:20 PM
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[Moderator's note by Dick(Strat) All caps shouting edited as per forum rules.
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