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DNS servers failing

MikesMovies
Grafter
Posts: 38
Registered: ‎11-09-2013

Re: Some sites load, others don't and show ERR-NAME-RESOLUTION-FAILED

What!!!!! come on Plusnet you been blown up or something?
Dizzley
Grafter
Posts: 275
Registered: ‎17-04-2007

Re: Some sites load, others don't and show ERR-NAME-RESOLUTION-FAILED

As well as setting DNS server on the router to Google's at 8.8.4.4, I had to do this:
ipconfig /renew
- Things are a bit better.
ReedRichards
Seasoned Pro
Posts: 4,927
Thanks: 145
Fixes: 25
Registered: ‎14-07-2009

Re: Some sites load, others don't and show ERR-NAME-RESOLUTION-FAILED

Quote from: creamola
4. DNS server - tick in the box and select "use the following DNS server addresses". First line 8.8.8.8 and second line 8.8.4.4

It might be more robust not to set both options to point at Google's DNS servers.  I use the IP address of my router (which is typically 192.168.1.254 for a Plusnet router) as the first choice and Google's 8.8.8.8 (or 8.8.8.4) as second.
MikesMovies
Grafter
Posts: 38
Registered: ‎11-09-2013

Re: Some sites load, others don't and show ERR-NAME-RESOLUTION-FAILED

+creamola thanks for the DNS tip, would be OK but that download link is one I can not access either.
Time to do it manually then lol

Cheers anyway
Mike
Resistor240v
Newbie
Posts: 5
Registered: ‎30-11-2014

Re: Some sites load, others don't and show ERR-NAME-RESOLUTION-FAILED

Plusnet down in Isle of Wight Sad
martinu
Dabbler
Posts: 17
Registered: ‎30-07-2007

Re: Some sites load, others don't and show ERR-NAME-RESOLUTION-FAILED

Setting each PC's DNS to 8.8.8.8 works a treat. Thanks for people who have suggested it.
Would faulty DNS server prevent affected sites from even being pinged by their IP address? I can imagine that DNS failure would prevent you being able to ping www.bbc.co.uk by name but would it also prevent pinging 212.58.246.55 - I get no response.
Looks like the problems are bigger than just DNS - they've got a major network routing problem.
Bud
Grafter
Posts: 390
Thanks: 7
Registered: ‎22-08-2007

Re: Some sites load, others don't and show ERR-NAME-RESOLUTION-FAILED

I first noticed problems at 00:30 this morning.  Was able to finish off what I needed to do via a 3G connection
racquel
Grafter
Posts: 181
Thanks: 4
Registered: ‎21-11-2008

Re: Some sites load, others don't and show ERR-NAME-RESOLUTION-FAILED

Quote from: creamola
It's a DNS issue - PlusNet's DNS servers are borked - but Googles' work fine.
1. Download netsetman ...
5. Click "Activate" top right.
This will locally (i.e. on just your PC only) set your DNS to Google.
Obviously, reverse this out one Plusnet have fixed the problem.

Isn't it easier just to set the DNS on the main router to point to Google?
Unless I'm missing something here, your home devices ask your router for DNS, your router asks Plusnet for DNS.
By setting it (and leaving it!) pointing to Google on the router, you'll instantly fix ALL your devices AND in the future enjoy the massively quicker response from Google's DNS.
It working for me, anyway. Seems far simpler than messing with each one at a time.
paulgul
Rising Star
Posts: 617
Thanks: 3
Fixes: 1
Registered: ‎05-04-2007

Re: Some sites load, others don't and show ERR-NAME-RESOLUTION-FAILED

Quote from: martinu
Setting each PC's DNS to 8.8.8.8 works a treat. Thanks for people who have suggested it.


Could someone give a quick guide how to do this in simple terms
racquel
Grafter
Posts: 181
Thanks: 4
Registered: ‎21-11-2008

Re: Some sites load, others don't and show ERR-NAME-RESOLUTION-FAILED

Quote from: paulgul
Quote from: martinu
Setting each PC's DNS to 8.8.8.8 works a treat. Thanks for people who have suggested it.


Could someone give a quick guide how to do this in simple terms

Do you have a new Sagemcom router? If so, just go to http://192.168.1.254/advanced_dns.html, login, and select Google from the list.
Or, for each PC: http://pcsupport.about.com/od/windows-8/fl/change-dns-servers-windows-8.htm
rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,540
Fixes: 12
Registered: ‎01-12-2010

Re: DNS servers failing

Bet the phone lines are HOT  Crazy Crazy Crazy
Just goes to prove removal of 24 hr support DONT WORK !!!!!!!!!!!!
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MikesMovies
Grafter
Posts: 38
Registered: ‎11-09-2013

Re: Some sites load, others don't and show ERR-NAME-RESOLUTION-FAILED

Using a Technicolor TG582n router, how can I set up the DNS for Google please?
aich
Dabbler
Posts: 15
Registered: ‎31-03-2011

Re: Some sites load, others don't and show ERR-NAME-RESOLUTION-FAILED

Same problem here. Have also changed DNS severs to Google 8.8.8.8 and 8.8.8.4 as a temporary "fix".
Amazing that an organisation the size of BT/Plusnet can have such poor infrastucture resiliance that causes such widespread failure of an essential service like DNS.
Brandscill
Grafter
Posts: 96
Thanks: 2
Registered: ‎25-05-2015

Re: DNS servers failing

Certainly doesn't. Wonder how Plusnet will compensate for loss of service.
100mileshigh
Dabbler
Posts: 21
Thanks: 2
Registered: ‎02-02-2014

Re: Some sites load, others don't and show ERR-NAME-RESOLUTION-FAILED

Switching to Google's dns helps but doesnt resolve the problem. Still cant access sites like my.yahoo.com, forum.xda-developers.com, reissued.com