DNS servers failing
Quote from: emtee Common sense says that you don't just host your service-status on your own system because if it fails, customers are in the dark.
To be fair to PN, most companies fall back on social media in such circumstances these days, and it's actually a very good way of handling the scenario.
I agree with the general sentiment on here though; lessons clearly need to be learned as at time of writing there's been only one single tweet 40 minutes ago on an issue that appeared more than 8 hours ago?
https://twitter.com/Plusnet
Problems started some 9 hours ago here.
ZERO response from Plusnet until recently.
Taking down residential overnight support = BIG mistake
But Business support would have been in, and must have known something was wrong, yet no posts anywhere. Not service status, this forum, or Facebook, all of which were accessible to us throughout.
And we are paying MORE this year for Plusnet residential, and yet getting less support. This is the sort of behaviour I would expect from BT or Orange, but not from Plusnet.
Done us proud?? NOT THIS TIME
ZERO response from Plusnet until recently.
Taking down residential overnight support = BIG mistake
But Business support would have been in, and must have known something was wrong, yet no posts anywhere. Not service status, this forum, or Facebook, all of which were accessible to us throughout.
And we are paying MORE this year for Plusnet residential, and yet getting less support. This is the sort of behaviour I would expect from BT or Orange, but not from Plusnet.
Done us proud?? NOT THIS TIME
Quote from: goldenfibre Thinking about it......what IF DNS Server went down on Xmas Day and no fix until New Year's? That's would make everyones ANGRY!
Where does this come from?!
They will have 24hr engineers and system admins. What makes you think the telephone support hour changes would affect their on-site engineer/system admin staff?
