Day 21 Without Useable Internet Connectivity

[#1]

Don't worry about taking the thread off-topic. There'll be a new one tomorrow entitled "22 days without useable internet connectivity", and a similar one every subsequent day until the problem is solved!

[#2]

20CN and 21CN are the two ADSL Connect services offered by BT Wholesale and resold by ISPs.  20CN max speed is 8Mbps.  21CN runs up to 24Mbps.  There are many rural exchanges which BT has not bothered to update to 21CN so you could be one of them stuck with older technology.
This does indeed look like a BT problem - hence my question to CRT about profile alignment.

[#3]

The profiles are matching correctly and there's no congestion reported at the exchange.
In addition we've tested the OP's details from here and we've been able to access webpages.
The ticket is still with our Faults team but I'm going to try some things which may or may not work.

[#4]

Quote from: charlatan

Don't worry about taking the thread off-topic. There'll be a new one tomorrow entitled "22 days without useable internet connectivity", and a similar one every subsequent day until the problem is solved!

I sincerely hope that won't be necessary as it will make more work for us Mods merging them

[#5]

Yeah, my exchange is 20CN only, but that's not an issue, the speed was fine before the outage.

[#6]

Being 20CN points to certain potential issues with profile management, however Matthew has reported that they are fine.  There are issues with the BTw management tools in respect of managing 20CN services.  IIRC there have been some circumstances where settings report "OK" but in fact are not OK, the way to fix them being to change them to something else and then change them back to what they appeared to have been previously.
Will be interesting to see what Matthew has tried and its results.

[#7]

Well, another day has passed and nothing has changed. I can’t say I’m surprised, as the customer service rep I spoke to yesterday morning said that he was going to run the same test overnight as they had run the night before! So I’m sitting in my local pub (150 yards down the road), who have allowed me to use their wifi for the price of a latte. Some organisations understand the meaning of the term ‘customer service’. In the last 10 minutes I have downloaded the backlog of some 75 emails, backed up the last week’s work online, and carried out some necessary bank transactions. I also ran a BT speed test (albeit over wifi and without the firewall and antivirus disabled). The results were as follows:
Download speed (Mbps): 6.58
Upload speed (Mbps): 0.28
Ping latency (ms): 52.25
Their upload speed is actually slower than mine was yesterday morning (0.35), but the download speed is 658 times faster (0.01). So it’s not a problem with the telephone exchange. Curiously, their ping speeds (to Google '8.8.8.8') are slower than mine (70 ms against 20 ms), but that may be a function of the wireless connection. Anyway, I can load web pages immediately, and it’s much easier posting to this forum from a laptop rather than a mobile phone!
As I still have a slight feeling that the problem might be at my end (not with my devices, but a REIN issue), I got up at 5.00 am this warning, switched off every electrical device in the house apart from the router and this laptop, and tried again. No change. The telephone line passes from the main socket through an outside wall, around two sides of the house, then down into the ground. The house is a detached bungalow on a residential estate, so it’s hard to believe that the neighbours are doing anything to interfere with the signal.
Anyway, I am returning to Nottingham this evening, as I still have access to my Virgin Media network there until the end of the month. I’m a research student, and it’s hard to do any reseach without a functioning internet connection. I’ll return north on 1st August, when I seriously doubt anything will have changed. At which point, I guess, I’ll try to get out of my contract and look for another ISP. My thesis is due for submission by 30 September, so I’m getting pretty desperate.

[#8]

Dick:blue Topics merged. mod:end
Moderator's Note
It would be greatly appreciated if you didn't start a new thread every day but added to this one if necessary.

[#9]

I'm sorry to hear it's still ongoing.
As you'll be gone until the 1st I'm going to carry out a full cease and re-provide on the line as I've seen that sort these issues out before.

[#10]

Matthew,
One trusts that the automated systems will not churn out their normal "sorry you are leaving" and "your termination fess are..." Emails here?
Kevin

[#11]

Many thanks Matthew, much appreciated, although I'm not holding my breath!  Do you want me to leave the router off or on?

[#12]

@Townman
I don't think I can stop them but I will try.
@charlatan
You can leave the router on.

[#13]

IN working on your line have the replaced your line card or tried a lift ans shift. Could your connected hardware at the exchange be goosed

[#14]

Quote from: Matthew

@Townman I don't think I can stop them but I will try.

@charlatan
In other words ignore what might be a string of otherwise disconcerting emails!  

[#15]

I've just spoken to Virgin Media customer services about my other network: "We are extremely busy, you may have a wait of up to 3 minutes". That's disappointing, no chance to learn any lyrics.