JIm,
You cunning old fox - that is brilliant! I know that you can report a phone fault by the standard ticket system, but recognise that route can be not-as-proficient-as-it-might-be due to the ticket turn-a-round times.
HOWEVER with the advent of the new (still in an extended trial) on-line chat, I found that after looking at the page (your link goes to) for about a minute or so the pop-up for the new chat service appears. This could well become a pragmatic and proficient route for people with phone faults to get more immediate attention without burning a hole in their mobile phone account. Could you have a chat with your PN contacts and see if they would support putting a sticky on the PHONE forum to that link with the suggestion that people "hang" on that page until the CHAT invite appears?
Cheers,
Kevin
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
