Dissatisfied

lesleyheather · ‎05-08-2018

Well after waiting 2 months I have cancelled my order.
Didn’t hear anything for weeks then I rang a couple of weeks ago and said the automation didn’t go through but they would sort it
I then got a text saying it would go live on 30th August(tomorrow). I have just rang them and was told it had been cancelled and would have to go through again.( didn’t understand and he didn’t explain very well)
I then asked how I could cancel and was put straight through and cancelled
No one tried to change my mind
Think I have had a lucky escape

Moderator's note by Mike (Mav): Labels added after move to Plusnet Feedback.

MatthewWheeler · ‎01-01-2012

Sorry to hear that.

From what I can see this is done to agent error and I've ensured that feedback has been passed on regarding this.

Apologies for the inconvenience caused and we wish you all the best with whoever you go with

After the 3rd of November I will have a limited presence here as I have moved to a new role
If this post resolved your issue please click the 'This fixed my problem' button

Matthew Wheeler
Plusnet Help Team

Mav · ‎06-04-2007

Moderator's note:

Thread moved from Fibre Broadband to Plusnet Feedback.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

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Re: Dissatisfied