Hi
I was a longstanding plusnet customer on their FTTP trial , due to plusnets poor billing system my account got messed up , and I was told that the only way to fix it was to start a new account , but I would loose my FTTP - result I had to move away from Plusnet
at the beginning of the month my dad passed away , and to be fair to plusnet , once I sent a copy of the death Certificate , they set up a new account for my mum and transferred everything over - Must say plusnet dealt with the home phone and broadband better than any of the utility company's
Today whilst sorting things for my mum , I noticed that the mobile phone had not been moved from my dads bank account to my mums so phoned them to make sure everything was ok
Explained what needed doing , change account to my mums name and change bank details to which they replied , you cant transfer mobile accounts , you have to close it and open a new one in mums name .
Ok - can we do that then - she would like to keep the same number
Sorry we cant do that , a new account gets a new number your dad would have to port the old number out , set up a new account , then port the number back in
How they expect someone who's dead to make arrangements to port a number I don't know , but if we port the number to another company , we wont be going through the hassle of moving it twice - result loss of business for plusnet
cant work out how a company can be so poor on some things but brilliant on others , but unless they get better they are going to loose customers hand over fist
