Domain transfer and E-mail problems
You are being fed a line I fear.
I suspect they are talking about the time for DNS updates to perpetrate around the internet which can take up to 48 hours - however the majority on DNS servers will pick up the changes far, far quicker than that - and the Plusnet servers usually within about an hour at most. So if you use Plusnet's DNS servers and you can't send yourself an email it means the changes haven't been done correctly (or at all). Can you see your domain here: https://portal.plus.net/my.html?action=domainv2&?membermenu=domainnames ?
If you can, check if the MX records have been added to the Plusnet authoritative servers like this:
If it isn't pointing to the Plusnet mx servers the work hasn't been done or they have messed up and no amount of waiting will see it start to work.
I suspect they are talking about the time for DNS updates to perpetrate around the internet which can take up to 48 hours - however the majority on DNS servers will pick up the changes far, far quicker than that - and the Plusnet servers usually within about an hour at most. So if you use Plusnet's DNS servers and you can't send yourself an email it means the changes haven't been done correctly (or at all). Can you see your domain here: https://portal.plus.net/my.html?action=domainv2&?membermenu=domainnames ?
If you can, check if the MX records have been added to the Plusnet authoritative servers like this:
C:\Users\John>nslookup -type=all yourdomain.co.uk ns1.plus.net
Server: ns1.plus.net
Address: 212.159.11.150
yourdomain.co.uk
primary name server = ns1.force9.net
responsible mail addr = hostmaster.plus.net.uk
serial = 2011021114
refresh = 14400 (4 hours)
retry = 1800 (30 mins)
expire = 604800 (7 days)
default TTL = 86400 (1 day)
yourdomain.co.uk nameserver = ns2.force9.net
yourdomain.co.uk nameserver = ns1.force9.net
yourdomain.co.uk MX preference = 10, mail exchanger = mx-ironport.core.plus.net
yourdomain.co.uk MX preference = 20, mail exchanger = mx-ironport.last.plus.net
yourdomain.co.uk internet address = 212.56.83.230
ns1.force9.net internet address = 195.166.128.16
ns2.force9.net internet address = 195.166.128.17
mx-ironport.core.plus.net internet address = 84.92.1.97
mx-ironport.core.plus.net internet address = 84.92.1.65
mx-ironport.last.plus.net internet address = 84.92.1.97
mx-ironport.last.plus.net internet address = 84.92.1.65
If it isn't pointing to the Plusnet mx servers the work hasn't been done or they have messed up and no amount of waiting will see it start to work.
Quote The latest reply to my ticket has stated that no further action will be taken until Monday at 9am
That's in relation to the billing, not the domain itself as far as I can see from your account. What's happening with e-mail at the moment? All MX records seem to be in order and its pointed at the right name servers now
DogSlow - I've sent you a PM.
C:\Users\John>nslookup -type=mx yourdomain.co.uk ns1.plus.net
Server: ns1.plus.net
Address: 212.159.11.150
yourdomain.co.uk MX preference = 10, mail exchanger = mx.core.plus.net
yourdomain.co.uk MX preference = 20, mail exchanger = mx.last.plus.net
yourdomain.co.uk nameserver = ns2.force9.net
yourdomain.co.uk nameserver = ns1.force9.net
mx.core.plus.net internet address = 212.159.9.1
mx.core.plus.net internet address = 212.159.8.1
mx.last.plus.net internet address = 212.159.9.1
mx.last.plus.net internet address = 212.159.8.1
ns1.force9.net internet address = 195.166.128.16
ns2.force9.net internet address = 195.166.128.17
That indicates that emails are being sent to the Plusnet. It also says that all spam filtering is disabled for that domain on the spam tab of http://email.plus.net/
I've checked the Plusnet caching name server and they are giving the same information.
I've checked the caching DNS server at work (not on Plusnet) and that is reporting the correct information.
I've sent you a test email (I guessed a mailbox name that I thought would work) - has it arrived?
If it hasn't - are you receiving emails OK for xxxx@yourusername.plus.com? If so could you PM me an email address that works and I'll try another slightly different test.
Our posts crossed!
Excellent - it looks like someone has given something a poke at last!
Excellent - it looks like someone has given something a poke at last!
I've just sent you another test.
Squirrelmail reads emails from exactly the same servers as when you collect mail using Outlook.
Are you getting confused with the mailbox configuration on Plusnet? In the Outlook settings you should be using the same logon name as you use in webmail. So for your default mailbox (the one with (default) beside it on the mailboxes tab of http://email.plus.net/) you will just use your main account name and password.
For the other mailboxes the logon name will be username+mailbox and the password you set via Manage My Mail for that mailbox.
I've just sent you another test from gmail copied to a mailbox on my own domain hosted by Plusnet (I used the same mailbox name as the email you received previously) - my copy has arrived, has yours.
Note that unless on the Catch All tab of Manage My Mail you have the catch all on only the prefixes where you have created a mailbox or alias (or redirect) will be received - all other email addresses will be silently discarded.
Are you getting confused with the mailbox configuration on Plusnet? In the Outlook settings you should be using the same logon name as you use in webmail. So for your default mailbox (the one with (default) beside it on the mailboxes tab of http://email.plus.net/) you will just use your main account name and password.
For the other mailboxes the logon name will be username+mailbox and the password you set via Manage My Mail for that mailbox.
I've just sent you another test from gmail copied to a mailbox on my own domain hosted by Plusnet (I used the same mailbox name as the email you received previously) - my copy has arrived, has yours.
Note that unless on the Catch All tab of Manage My Mail you have the catch all on only the prefixes where you have created a mailbox or alias (or redirect) will be received - all other email addresses will be silently discarded.