Dropouts and line speed
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Re: Dropouts and line speed
07-10-2009 8:39 AM
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I'll get it sent back to BT.
Re: Dropouts and line speed
08-10-2009 5:19 PM
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I have now lost faith and must look at alternatives. Any suggestions anyone?
Re: Dropouts and line speed
08-10-2009 5:21 PM
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Whilst your problem *is* a speed one, it *is also* a dropping connection one, which is causing your speeds to drop. If your connection is still dropping (which is was earlier), with a changed router and filter, wired into the master socket, we'll arrange for another engineer.
Re: Dropouts and line speed
08-10-2009 5:44 PM
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Re: Dropouts and line speed
09-10-2009 1:19 PM
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Could you just try rebooting your router for me please?
Re: Dropouts and line speed
09-10-2009 5:55 PM
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Re: Dropouts and line speed
13-10-2009 1:57 PM
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So, no improvement, but at least I feel that something is now being done. The saga continues.......
Re: Dropouts and line speed
14-10-2009 5:45 PM
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Has BT adjusted the BRAS profile as required by BT engineer? Have they contacted PN to arrange a further visit? Is there any sense of urgency? Who knows - no-one has contacted me 48 hrs after visit. All I know is that there has been no improvement. Today's big MS update download exacerbated the slooooooooooow speed problem.
The BT speedtester reports as follows:-
Quote Download speed achieved during the test was - 101 Kbps
For your connection, the acceptable range of speeds is 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :160 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps
Suggest PN add a smiley for 'yawning'.
Re: Dropouts and line speed
15-10-2009 12:04 PM
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It looks like BT forgot to follow their own recommendations.
I'll give them a ring now.
Re: Dropouts and line speed
15-10-2009 12:31 PM
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As I mentioned on the phone, I'll try and get another engineer booked for tomorrow afternoon and call back to confirm.
Re: Dropouts and line speed
16-10-2009 3:47 PM
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Following this afternoon's visit by a third BT engineer, I have reported back on the CSC questions dialogue to which you will probably wish to refer. What hapens now?
Re: Dropouts and line speed
16-10-2009 4:54 PM
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Re: Dropouts and line speed
16-10-2009 5:47 PM
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Can wholeheartedly empathise with your problem. I can only get 500kbps where I live due to distance from exchange,so I have to live with that, but for the last month the speed has been capped at the exchange to remedy the line instability, so only getting 25% of the line's capability. I too would migrate to another ISP if I thought it would improve things, but as it appears to be a line problem I think it would migrate with me. I've had visits from three BT engineers who all scratch their heads as the dropouts are intermittent and the cause can't be found - they need more time than the two hour slot they are allowed. It's become a bit like the Chinese water torture, drip, drip, drip...... The 3G coverage where I live is at the best patchy, but might still be better.
Now that you have put your 'rant' on this forum, maybe you'll get lucky and Jameseh will pick it up and run with it; I was getting nowhere until he intervened. Alright, I'm still getting this painfully slow download speed, but at least someone is doing something about it, I just wish it wasn't in instalments.
Good luck.
Re: Dropouts and line speed
16-10-2009 7:58 PM
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Re: Dropouts and line speed
19-10-2009 4:26 PM
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Jameseh - have you seen my reply #25 and my ticket update? - I would like to think that you are still on the case.
Has anyone adusted the BRAS profile as two engineers have requested? They said sometimes speed doesn't improve automatically as it should, as 'it can get stuck and need adjusting manually'.
I had a reply yesterday morning from CSC saying 'i will now escalate the ticket back to the faults team for further investigation.' From that I conclude that the faults team have not been investigating the fault recently. Another thing for me to puzzle over.
For approx. the last month, I have only experienced one connection drop whilst online or by observing the router display, so I am puzzled as to why I am still getting such lousy performance.
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