Dropouts and line speed
Download speed has continued to drop and is now at a measly 129Kbps where it seems stuck. Virtually unusable for anything but simple web browsing (and then only if I've got bags of time to spare). Nothing heard from PN since last Thursday so don't know whether a TRC engineer appointment has been arranged for tomorrow or not - PN were supposed to get back to me last Friday. We are supposed to be a 24 hour society these days, but it seems the fault is not important enough to follow-up at weekends. Ho hum. 
BT have been a dismal failure and are letting PN and me down. This can't go on. I wonder if Ofcom might be able to kick them up the posterior or whether BBC Watchdog would get its teeth into it. I'll have to investigate.
BT have been a dismal failure and are letting PN and me down. This can't go on. I wonder if Ofcom might be able to kick them up the posterior or whether BBC Watchdog would get its teeth into it. I'll have to investigate.
Quote from: birdman then to see him go away because his allocated time is up.
I heard a rumour that there's a problem with parking in your area where other cars park so close in front and behind that you can't get your van out. Is that true?
Nice one, jelv. Yes, I think it might be becoming a problem.
I've just posted the following comment to my question - I've surprised myself on my restraint.
If nothing else, it will at least remind them that I'm still here.
@nottsjohn
Does anyone actually watch The One Show?
I've just posted the following comment to my question - I've surprised myself on my restraint.
Quote Fault first reported on 17th June - so four and a half months and counting..... Is this a record?
Does this not entitle me to a modicum of urgency?
Why are BT not out there looking for the fault and correcting it?
If nothing else, it will at least remind them that I'm still here.
@nottsjohn
Does anyone actually watch The One Show?
Sorry, jameseh, somehow missed your last post - I didn't get get an email about it. I really don't know what the situation is at the moment.
The last I heard was on Thursday last when a gentleman from PN 'phoned me because my connection had been dropping again and speed was going down. He asked for dates for a BT TRC engineer to come and I gave him all day Fri 30 Oct or all day Mon 2 Nov. He rang again shortly after and asked me to test with another router while he waited on the phone, but this made no difference, so he said (if my memory serves me right) something to the effect that he would keep monitoring for the next 24hrs and get back to me re the appointment. I heard nothing further following that, but made myself available should the BT engineer turn up, but no-one did. I hope I understood things correctly.
So it seems a bit odd - we both appear to be waiting to hear from the other.
The situation is that I have noticed one or two dropouts in the intervening period and MBS is reporting 130Kbps download, and I don't know what's happening re BT visit.
It's all very disappointing just when we thought that BT had got it cracked.
The last I heard was on Thursday last when a gentleman from PN 'phoned me because my connection had been dropping again and speed was going down. He asked for dates for a BT TRC engineer to come and I gave him all day Fri 30 Oct or all day Mon 2 Nov. He rang again shortly after and asked me to test with another router while he waited on the phone, but this made no difference, so he said (if my memory serves me right) something to the effect that he would keep monitoring for the next 24hrs and get back to me re the appointment. I heard nothing further following that, but made myself available should the BT engineer turn up, but no-one did. I hope I understood things correctly.
So it seems a bit odd - we both appear to be waiting to hear from the other.
The situation is that I have noticed one or two dropouts in the intervening period and MBS is reporting 130Kbps download, and I don't know what's happening re BT visit.
It's all very disappointing just when we thought that BT had got it cracked.
It did Jameseh, yes. But I have just seen a comment added to my question this afternoon from [removed] telling me that speeds have dropped again. Such a shame. It's now looking a like replacement card at the exchange may be necessary as stated by the BT engineer. What do you think?
[Moderator's note by Thomas (Be3G): whilst I understand it wasn't done out of malice, can you please avoid referring to agents' names from tickets etc. as per the forum rules.]
It's now looking a like replacement card at the exchange may be necessary as stated by the BT engineer. What do you think?[Moderator's note by Thomas (Be3G): whilst I understand it wasn't done out of malice, can you please avoid referring to agents' names from tickets etc. as per the forum rules.]
This is getting beyond a joke. After nearly 5 months, 5 BT engineer visits, the download speed is the lowest it has ever been - 107Kbps. Also, no broadband at all for a period this evening. 
Will someone please give BT a shake-up.
Will someone please give BT a shake-up.