Easy product change process, but...
Last night, with some trepidation, I went through the online process of changing product from Value to Extra on my 'other' account.
It was surprisingly smooth, quick and easy, so thanks for that.
However, I find it surprising that there has been no email confirmation, and no record of the transaction to be found anywhere in the Member Centre.
Knowing PN as I do, I have every confidence that the change will happen seamlessly on my next billing date in two day's time, but I do think it odd that no record of the order appears to be available to the customer.
It was surprisingly smooth, quick and easy, so thanks for that.
However, I find it surprising that there has been no email confirmation, and no record of the transaction to be found anywhere in the Member Centre.
Knowing PN as I do, I have every confidence that the change will happen seamlessly on my next billing date in two day's time, but I do think it odd that no record of the order appears to be available to the customer.
Hi there,
I'm happy to say it has been scheduled, there's detail on service notice SN132568143 though I don't think that's emailed to you, I'll check on that.
Glad it went smoothly though
I'm happy to say it has been scheduled, there's detail on service notice SN132568143 though I don't think that's emailed to you, I'll check on that.
Glad it went smoothly though