Emailed PDF Invoices
I'll add my vote (again). An increasing number of suppliers send their invoices electronically these days & in a variety of formats (including XML for direct import to accounting systems). It's a real pain when you have to log on to get them - utilities please take note.
Part of the day job is supporting & training customers to send accounting documents out by email. Our customers usually number their customers in the hundreds, rather than the hundred thousands, but if Plusnet are really struggling with their accounting systems, I suppose we could make an exception in this case......
Part of the day job is supporting & training customers to send accounting documents out by email. Our customers usually number their customers in the hundreds, rather than the hundred thousands, but if Plusnet are really struggling with their accounting systems, I suppose we could make an exception in this case......
Peter,
Having to log in to get invoices might be perfectly acceptable for residential users, but it is totally unacceptable for business users. When I ran a branch office I had to give the accounts department in head office the account login and password - I was very unhappy about that. A big problem is that exactly the same password has to be used for both access to accounting information and in the router to get a connection.
Having to log in to get invoices might be perfectly acceptable for residential users, but it is totally unacceptable for business users. When I ran a branch office I had to give the accounts department in head office the account login and password - I was very unhappy about that. A big problem is that exactly the same password has to be used for both access to accounting information and in the router to get a connection.
Please could you explain the security concerns over an emailed PDF invoice for a broadband bill for an office (not a business account for someone working from home), where the details on the account are a company name and address which is highly likely to be in the public domain anyway. I'm struggling to understand.
Nobody is saying this should be compulsory, just an available option.
Nobody is saying this should be compulsory, just an available option.
If this were a company that only issued paper invoices would you think it acceptable that someone had to go round to the company and collect the invoice? Or you had to ring them up each and every time to ask for it to be delivered? No you'd expect them to be delivered without having to be requested.
Electronic invoices are no different, the customer should be able to receive them automatically.
Electronic invoices are no different, the customer should be able to receive them automatically.
John that is rubbish, E-mail is NOT SECURE as you well know. And, Yes they are delivered, they are delivered to your ACCOUNT at the member centre, the same as e-mail is delivered to your inbox - which you have to collect 
And the way the Royal Mail issues are going etc. it wouldn't surprise me that in the fullness of time you might have to go to the post office to collect your mail
I responded to your post in the other thread and I'm going to quote in full what I said there
And the way the Royal Mail issues are going etc. it wouldn't surprise me that in the fullness of time you might have to go to the post office to collect your mail
I responded to your post in the other thread and I'm going to quote in full what I said there
Please respond here if you wish not in the other thread
Quote For a start, I've not disagreed that for business users it may not be an issue as their details are in the public domain anyway, although for a very small private business, I'm not sure that the possibilities of their bank details getting into the public domain would be a good idea.
As for the residential/private user, you are well aware of the fact that e-mail is NOT SECURE, and the reason that there aren't many users expressing concern, is that they are not made aware enough. It's only those that are more astute to such things and those that have been scammed, skimmed or what ever that know about these. Why do you think that the Police, Trading Standards, Watchdog etc are still inundated with complaints of fraud, identity theft (the crime with the fastest increasing rate), phishing e-mails and such.
Whilst warnings are continually being pushed out, they are not getting to a large enough audience unfortunately.
All I'm suggesting is that there could be an alternative to e-mail that doesn't actually compromise security and satisfies the business user - a bit of thought "outside the box?". A bit of a no-brainer really!
Edit: Further more I did provide a link to the thread that was raised on this issue http://community.plus.net/forum/index.php/topic,80873.0.html discussion on these points should be continued there, not here .... which was a topic started by a member of PN staff asking what the Invoice should look like.