cancel
Showing results for 
Search instead for 
Did you mean: 

Engineer never turned up

rhade97
Newbie
Posts: 3
Registered: ‎13-12-2016

Engineer never turned up

Engineer was supposed to come on the 30/11 but never showed up. I have left it this long to see if they would send me an email to tell me what is going on but I haven't received anything. the router never arrived either and our contract with virgin ends this month which will leave us with no Internet over Christmas unless something is done. 

2 REPLIES 2
Chris
Legend
Posts: 17,724
Thanks: 597
Fixes: 169
Registered: ‎05-04-2007

Re: Engineer never turned up

Sorry for the issues with your order. I've just taken a look and can't actually find any orders in place. I've asked our provisioning team to take a further look and see what's happening.

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
rhade97
Newbie
Posts: 3
Registered: ‎13-12-2016

Re: Engineer never turned up

I received an email confirming the appointment time and the money has been taken out of my bank account so the order should have been placed.