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Engineer on time PN no response

Anon
Pro
Posts: 634
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Registered: ‎16-04-2007

Engineer on time PN no response

‎29-01-2016 10:23 AM

Had an engineer visit Tuesday, within the time slot agreed, so good service. Now Friday and PN have not even bothered to say anything to me about what they found out and intend to do next.
I wonder if they are working from the Marie Celeste?
Whatever happens always remember "We will do you
.........................proud" say Pnet.
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chenks76
All Star
Posts: 3,274
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Registered: ‎24-10-2013

Re: Engineer on time PN no response

‎29-01-2016 10:25 AM

most likely Openreach haven't fed anything back to Plusnet yet.
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HarryB
Plusnet Help Team
Plusnet Help Team
Posts: 5,199
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Registered: ‎25-03-2015

Re: Engineer on time PN no response

‎29-01-2016 3:04 PM

Sorry to see you've not had a response yet. I've discussed this with our faults team and have been assured they will get your ticket picked up and responded to shortly.
If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet
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