Enough is enough

[#1]

This is getting link:censored stupid now.
Put an order in for a home move 8-9 weeks ago. Got told that connection wouldnt be a problem for the 15th of June. Obviously this has came and passed, without any connection.
Today a BT / Open reach engineer turned up first thing. Thinking we finally had it cracked and we'd have internet today, it turns out we dont!. We have a phone line now, but whoop de woo - who the hell uses a land line really now days. Apparently the engineer had no instruction to install fibre optic.
WHAT THE HELL IS GOING ON PN?!?!
adie:red removed avoidance of swear filter as per link:rules]

[#2]

Quote from: cbmonkey

...... We have a phone line now, but whoop de woo - who the hell uses a land line really now days.....

Apart from the majority of internet users (you didn't restrict  your comment to phone calls  ), people who consider £10pm a waste of money on a mobile contract to make calls costing <£3pm 
Phil

[#3]

I'm sorry to hear about what's happened.
We placed both orders as a simultaneous order however the broadband order hasn't moved.
I'm looking into this to see what's happening.

[#4]

Ok, so you know what I meant – who uses a land line to make calls anymore, as the majority of  “younger generation” use a mobile phone to call / text.
Awaiting an answer from PN on here, but doubt it will be very forth coming.

[#5]

Quote from: Matthew

I'm sorry to hear about what's happened. We placed both orders as a simultaneous order however the broadband order hasn't moved. I'm looking into this to see what's happening.

Does this mean I will have to wait another 5> days just for another engineer to come to my house?. When i spoke to a rep at PN I asked if the internet would take longer to become active than the phone line itself. I got told they would both be active straight away.
As you can imagine, this is very frustrating after waiting so long.

[#6]

Any follow up yet please? Matthew?

[#7]

I'm still looking into this I'm afraid. The simultaneous order has failed so I'll have to place a stand alone order.
What's complicating this a bit further is that the records for your line haven't updated yet so we can't place a fibre order until then.
As soon as I know more I'll let you know.

[#8]

A stand alone order??.
Does that mean I will be put at the back of the queue again for a connection?!

[#9]

No it just means we have to replace the order.
Once I can I'll look into expediting it for you.

[#10]

Can you also look at my parents home move please Matthew.  they have been getting fobbed off for too long now.  I have sent you a PM with their username.
Cheers

[#11]

Still not even an estimated date for this Matthew?. We have been in limbo for so long - PN dont appear to be chasing it unless I chase you guys first

[#12]

The records updated this morning and I placed the order straight away.
Once it's in the right state I'll get it expedited for you.

[#13]

The lady I spoke to last time at PN re the open reach engineer visit managed to get me a sooner date than what first came up (8th of July changed to 2nd of July with one phone call to BT). Could you please ensure I have the soonest possible install date?. It'd be appreciated,

[#14]

Once I can I'll get the earliest one I can.

[#15]

Matthew, a little bird told me that all the connections in the com box is used.
If this was the case, would I of been able to get a phone line installed (admittedly I don't understand how this works).
If that's not the case they'd need to build a new coms box? (?). I'd rather know straight away how long that'll take than just being told x date then once x date comes to be put back