Error on Broadband Troubleshooting: Slow Speeds help page

[#1]

http://www.plus.net/support/broadband/bbfaults/slowspeed.shtml
If you click the The Download Speed is too low link at the bottom it says (my bold):

Quote

Is there a problem at your telephone exchange? Problems at your telephone exchange can affect your broadband speeds. Put your number in the Usertools Exchange Checker to find the current status of your exchange.

That is wrong as it rarely gives the current status, usually it's weeks out of date

[#2]

Valid feedback Jelv and fully backed up by recent experience.
I'll raise internally tomorrow.
Mark

[#3]

I'd be interested in the results of this...

Quote from: Alex

I'll make sure it's updated tomorrow when i'm back in the office.

as my exchange is allegedly green but my speeds drop consistently every evening.

[#4]

Interesting graph there Strat. Have you seen the latest Service Status http://usertools.plus.net/status/archive/1335257307.htm . Has it been the same pattern since your post and have you check your exchange VP status - not on Red by any chance? Perhaps you should get Jojo to have a look at it.

[#5]

Hi Chris
I love the little app that produces the graphs http://www.gmwsoftware.co.uk/
My evening slowdowns pre-date the recent outages.
My exchange was reported as Red on the 15th of January this year but the latest report (Record last updated: 11 Mar 12) shows Green but the graph does tend towards evening exchange contention when kids on the exchange get home from school, have their tea and get on their PC's and consoles (not my kids I hasten to add).
Fibre is available to me and 21CN is coming around August so I can live with it for now but it's just that I don't believe what the Exchange Checker is telling everyone.
If the worst comes to the worst I have an unsecured 20Mbs Talk Talk Wi-fi across the road........kidding, I wouldn't use that

[#6]

The usertools VP status checker has now been updated with the data from the latest report from BT. 

[#7]

Thanks Alex

[#8]

Thanks Alex. Of course we don't know what the various Statuses were in the intervening periods eg. the whole of February
Can we look forward to more regular updates, say at least every 2 weeks please?
Edit: Correct month

[#9]

Following our discussion yesterday both Phil R and I have agreed to take a look at the usertools VP and MSO checker with the hope of upgrading the plugin to provide more accurate and up to date information.  We'd have begun work on this already but we decided to hold off until next Monday when we are both in the same building rather than trying to work on this cross site. 

[#10]

Thanks Alex & Phil R, and thanks Mark for raising it 

[#11]

Can someone run an update to the Data on the Checker please?

[#12]

Hi Anotherone,
There should be a fresh data set from BT tomorrow so we'll update it then if that's alright? Will post back to confirm when it's been done.

[#13]

Thanks.

[#14]

Just to confirm the exchange checker should now be up to date with the latest info

[#15]

Thanks very muchly, I'm sure jelv will be checking it out as well 
Have a good Bank Holiday if you aren't working