Extremely Poor Customer Service

[#1]

Posting this in desperation  - your online chat isn't available, you haven't responded to a twitter DM & I've been holding on the phone for 21 minutes. And it seems impossible to raise a ticket on your website. Please would someone respond? contact details in the twitter DM. Thank you.

[#2]

Best asked in Cust. Feedback thread.
When using CHAT always turn off any browser pop up blocker.

[#3]

Moderators Note

This topic has been moved from Broadband to Plusnet Feedback 

[#4]

Hello @outinthesticks,

I am sincerely sorry to hear of the difficulty you have faced trying to get support with the issue you are experiencing. We have picked up your tweet and are looking into the issue now. We will respond to it shortly.