Matt,
Thanks for guiding me over from MSE Forum.
You should be able to find my saga from the question reference [40010745]
Briefly I applied for broadband at the end of November and was given a telephone installation date of 17 December 2010. Snow delayed installation and it was put back to 7 January. Upon arrival it appeared NTL had nicked the BT cable so a new cable had to be sorted. I had ordered ethernet broadband but it turned out I should have ordered wireless. I had two arguments with your customer service people where they told me they had sent out the ethernet kit and that was it, end of story. I sent back that kit registered delivery and then eventually you sent me a wireless kit. I connected up the wireless kit to find there was a fault on the line. The telephone would work if plugged direct into the wall but was dead if I put it into the filter. A BT guy came round, told me that I had simply put the connection in the wrong part of the router - I don't think so. Rather than stay for 2 minutes and move the connection and just be content to talk to me in a patronising manner, he built a whole new socket in the wall separating out the broadband and telephone connection and bingo it worked.
That was on 25/2/2011 and I had been paying for broadband since a month earlier. I would like my money back for the month. I would also like you to follow up on the message from
[removed] and look at the speeds on my machine. Watching any video's or i-player is a no no.
Thank you
[Moderator's note by Jim (Oldjim): CSA name removed as per the forum rules.]
