FAO managers - appalling uptime, logged 7 times with no fix.
@CRT,
What do you guys make of the CLT results please? If I correctly understand the "rules of thumb" the 29.5dB celerity rather implies a line length of 2.2km, where as the CLT reports 1.2km. Also the 215nF capacitance somewhat implies a line length of 4km.
If I've got the above right, then some thing is not adding up here!
@Ian,
Can you look here - http://www.kitz.co.uk/adsl/adslchecker.php - please and see what lengths (by road and crow-fly) are reported.
What do you guys make of the CLT results please? If I correctly understand the "rules of thumb" the 29.5dB celerity rather implies a line length of 2.2km, where as the CLT reports 1.2km. Also the 215nF capacitance somewhat implies a line length of 4km.
If I've got the above right, then some thing is not adding up here!
@Ian,
Can you look here - http://www.kitz.co.uk/adsl/adslchecker.php - please and see what lengths (by road and crow-fly) are reported.
Hi townman,
The sample interval is 10 seconds, with plotted points per page set to 720 (as per your instructions) this comes to 2hr 0min per page.
The radius plot that Matthew posted doesn't correlate with anything done internally. The one from Thursday was actually down for some time - my mother actually called and reported it to plusnet. 100% not related to swap of router/loss of power or anything like that - she felt she should report it due to the open case as she doesn't typically report them but the last time I was at their house, I encouraged her to do so.
With the Thursday drop, there was no phonecalls at the time (I asked the same questions) and with today's spikes, there were no calls either (I was at the property). The phone is normally used very little.
I ran the tracert as soon as I spotted the spike in RS - I was lucky to catch it before the connection stabilised again because it was only a few seconds after it completed. There wasn't a connection drop, but the typical symptom of slow speeds - this one however was no where as bad as the typical ones. Normally, most hops would fail due to timeouts although ADSL would remain synced and the connection technically still online.
Distance by road to the exchange is 1.4KM.
Please see another attached RS plot.
To give you an idea of electrical equipment within the house - when this last occurred, the family was in the dining room eating dinner. The only electrical appliances turned on were the typical things (fridge/lights/etc) and a TV. The TV is used with freeview, no set top box/sky. No phonecalls were made or received at the time, and there was no use of anything such as microwaves/ovens and not even a phone being plugged in to charge, as we were all at the dinner table.
EDIT:
Just had a look at the HH logs - it shows a lot of interesting information actually. I have attached a printscreen of time/date to show that the time and date of the logs should be accurate.
I can see that the drop on Thursday was actually 2 drops after each other, and I can also see that we also had a drop today at 13:24 when my parents were actually at my house, 24 miles away
Please see the HH WAN logs:
http://pastebin.com/7mMuqACn
The sample interval is 10 seconds, with plotted points per page set to 720 (as per your instructions) this comes to 2hr 0min per page.
The radius plot that Matthew posted doesn't correlate with anything done internally. The one from Thursday was actually down for some time - my mother actually called and reported it to plusnet. 100% not related to swap of router/loss of power or anything like that - she felt she should report it due to the open case as she doesn't typically report them but the last time I was at their house, I encouraged her to do so.
With the Thursday drop, there was no phonecalls at the time (I asked the same questions) and with today's spikes, there were no calls either (I was at the property). The phone is normally used very little.
I ran the tracert as soon as I spotted the spike in RS - I was lucky to catch it before the connection stabilised again because it was only a few seconds after it completed. There wasn't a connection drop, but the typical symptom of slow speeds - this one however was no where as bad as the typical ones. Normally, most hops would fail due to timeouts although ADSL would remain synced and the connection technically still online.
Distance by road to the exchange is 1.4KM.
Please see another attached RS plot.
To give you an idea of electrical equipment within the house - when this last occurred, the family was in the dining room eating dinner. The only electrical appliances turned on were the typical things (fridge/lights/etc) and a TV. The TV is used with freeview, no set top box/sky. No phonecalls were made or received at the time, and there was no use of anything such as microwaves/ovens and not even a phone being plugged in to charge, as we were all at the dinner table.
EDIT:
Just had a look at the HH logs - it shows a lot of interesting information actually. I have attached a printscreen of time/date to show that the time and date of the logs should be accurate.
I can see that the drop on Thursday was actually 2 drops after each other, and I can also see that we also had a drop today at 13:24 when my parents were actually at my house, 24 miles away
Please see the HH WAN logs:
http://pastebin.com/7mMuqACn
Hi Kevin,
Yes - to avoid confusion, the forum ID is used is the one linked to the plusnet ID, and the radius is the same as the one posted in the pusnet ticket, so we're all looking at the same account
It's an old machine I put in my parents place for RS with team viewer running on it, and it rebooted itself for windows updates last night so RS closed down. I've got it up and running again now and disabled updates. It logged up until 3:30AM by the looks of it - default windows maintenance time Noise graphs attached.
I may map some ports to my house and monitor it from here - only issue is when DSL drops, logging would stop.
I assume the upstream noise isn't much of an issue, or does it also indicate that there is a problem? I guess you wouldn't often notice upstream issues as day to day browsing uses very little of it.
Yes - to avoid confusion, the forum ID is used is the one linked to the plusnet ID, and the radius is the same as the one posted in the pusnet ticket, so we're all looking at the same account
It's an old machine I put in my parents place for RS with team viewer running on it, and it rebooted itself for windows updates last night so RS closed down. I've got it up and running again now and disabled updates. It logged up until 3:30AM by the looks of it - default windows maintenance time
Noise graphs attached.I may map some ports to my house and monitor it from here - only issue is when DSL drops, logging would stop.
I assume the upstream noise isn't much of an issue, or does it also indicate that there is a problem? I guess you wouldn't often notice upstream issues as day to day browsing uses very little of it.
Thanks Kevin,
Here's an updated capture, showing a full drop again.
Very frustrated that plusnet still insist this is 'OK'.
EDIT:
Called parents to check if they used the house phone at the time of the drop, or perhaps the little dip at 11:06. They advised they haven't made or received any calls today. Whilst I had them on the phone, I asked them to turn on the kettle, the microwave and the oven. The washing machine happened to be turned on (and spinning) and I also asked them to turn the fridge off at the wall, and back on, to get its motor to kick in, which it did. During all these tests, there wasn't anything to note on the graph. As it stands, I'm almost certain its nothing internal that could be causing SHINE. How on earth do I find out if its anything external, and how do I proceed?
Thanks
Here's an updated capture, showing a full drop again.
Very frustrated that plusnet still insist this is 'OK'.
EDIT:
Called parents to check if they used the house phone at the time of the drop, or perhaps the little dip at 11:06. They advised they haven't made or received any calls today. Whilst I had them on the phone, I asked them to turn on the kettle, the microwave and the oven. The washing machine happened to be turned on (and spinning) and I also asked them to turn the fridge off at the wall, and back on, to get its motor to kick in, which it did. During all these tests, there wasn't anything to note on the graph. As it stands, I'm almost certain its nothing internal that could be causing SHINE. How on earth do I find out if its anything external, and how do I proceed?
Thanks
