*FUMING* After 3 week wait, my fibre was due to go live today...

[#1]

OK - I have received 3 dates 20th/21st/22nd all AM - I have responded with 20th July AM - please can I have clarification of booking, and NO unadvised cancellations this time - I have to take a half day's leave for these appointments. The last time an appointment was made, it was cancelled and I was NOT advised - so I wasted half a day of my leave entitlement without any notice whatsoever - it was only when I called PlusNet to find out when the engineer was now expecting to turn up that I was told it had been cancelled.
As I am sure you'll be able to see, the following 4 months have just been made up of apologies and false promises.
I'm intrigued though, how is the fibre connection suddenly available for me (albeit 4 months + later than originally promised), when month after month I just get a standard message saying it's been delayed for another month (or 2 months as yesterdays message stated.)? It's not like my house hasn't had fibre prior to me signing up with PlusNet. I was with BT Superfast Broadband 76Mbps for almost 2 years, before I left them (ironically because of awful customer service).
Anyway, thank you for getting this moving - could you please keep an eye on this job until it is completed so that I don't experience anymore frustration? Thanks

[#2]

I've managed to get a earlier appointment for 13th if that's okay.
I'll keep a eye on it as well.

[#3]

Quote

I'm intrigued though, how is the fibre connection suddenly available for me (albeit 4 months + later than originally promised), when month after month I just get a standard message saying it's been delayed for another month (or 2 months as yesterdays message stated.)? It's not like my house hasn't had fibre prior to me signing up with PlusNet. I was with BT Superfast Broadband 76Mbps for almost 2 years, before I left them (ironically because of awful customer service).

When the existing FTTC cabinet becomes full, BT Openreach need to upgrade it before new orders can be accepted. I suspect that they really have no accurate timescale for that upgrade, so they think of a date and start with that!. When it becomes obvious they're not going to meet that date, they move it forward and so on... Then someone actually extracts digit and the upgrade magically gets done, hey presto!, now orders are suddenly accepted

[#4]

...or even the repair / replacement of a duff card in the cabinet brings a number of previously dead ports back into service...