Fake prices

[#1]

They might be the real prices, what the system says we should be paying and what we pay are fake inflated prices.
They know many loyal customers out of contract don’t check prices.
Mistake or intentional it needs sorting, they should honour the price shown as they advertised it.

[#2]

Hi everyone.

Thank you all for your examples relating to this query, they have all been a great help for the operations team responsible for this area of our site during initial investigations.

We are sorry for the error that you are seeing with the advertised contract price. We are aware of this issue and currently looking into resolving this. We apologise for any inconvenience that this may have caused.

If you have any queries then feel free to continue to comment on this thread.

Regards,

[#3]

@Warwick 

Thank you for the update.

Breaking news though ...

Another of the SUs escalated this topic on the 5th April - the issue had already been recognised by the incident management team (IMT).  @JonoH though on leave on Friday had the priority raised.

We've just been advised that the source of the problem has been identified, a fix has been developed and is now completing testing.  It will be released as soon as a suitable release slot can be identified.

[#4]

I hear this has been fixed now. It's certainly looking correct for a couple of accounts that I've tried.

[#5]

Yes it “sorted” on mine.

It now shows the inflated price we are paying. The covers blown now!

Shame that at no stage through any of this did Plusnet apologise.

[#6]

Apart from @Warwick above: https://community.plus.net/t5/Plusnet-Feedback/Fake-prices/m-p/1629667#M84349

[#7]

You’re right 👍 I missed the second part of that post.

[#8]

I've just been in touch with COT to get my prices sorted.

I'm not sure who gives feedback to agents now with all the job moves, so i'm picking on @Anoush and @bobpullen .

Just dealt with a chap over chat (you'll be able to pull up who!) who was absolutely fantastic. I'm notoriously a PITA and I was already annoyed about the fake prices, so for him to make me happy when I'm already in a mood is one hell of an achievement.

[#9]

Hi @ScottStorey

Thanks for the great feedback.

I can see that you spoke with Connor in our Customer Options department. I've passed now passed on your feedback to Connor and his line manager.

Kind Regards,

[#10]

Sounds like you’ve reduces the subscription.
Good to know as I’m the one who reported this and no offer to reduce mine.
I’ll point this out on live chat as soon as I have some time and hopefully get the same

[#11]

Hi @ukguy1,

Thanks for getting in touch.

I appreciate your query and have sent a response here.

Let me know if you need any further assistance.

Thanks - LF