False advertising. 'Plusnet' is not an appropriate name.

[#1]

Same with me when I had to call HMRC regarding tax. They were a nightmare to get through to, but it is not like I had an alternative.

[#2]

That's the problem, we're paying for a 'service' that [-Censored-] steadfastly refuse to make even the slightest effort to provide.

It's not rocket surgery, if call waiting times are as unbelievably atrocious as they have been for well over a year, you simply need to hire more staff. 

Also, what's the point of pretending to have an online chat service when it's never in operation.

Utterly abysmal 'service'. 

[#3]

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@jamessc wrote:

Also, what's the point of pretending to have an online chat service when it's never in operation.

Can you please be more precise in that statement?  Do you mean you always find it "Busy" or are you seeing it reported as "Unavailable"?

If the latter are you residential or business; on a dynamic or fixed IP address?

Statement of fact: Residential users should never see "Unavailable" - if you do it points to a technical access issue, not a service availability issue.

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