Finally took the FTTC plunge
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- Re: Finally took the FTTC plunge
Finally took the FTTC plunge
14-11-2012 9:49 PM
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I appreciate that the 'Techicolor' router may not be up to covering the whole house so I've purchased a Huawei Wi-Fi Repeater from Amazon (also useful for current Netgear DG834gt router until PN goes live).
My main qualm is the failed OpenRetch installation appointment scenario..... fingers crossed!! Don't think I'm in a MBORC area (Sutton & Cheam, London area).
Re: Finally took the FTTC plunge
14-11-2012 11:18 PM
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Re: Finally took the FTTC plunge
15-11-2012 12:57 AM
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Re: Finally took the FTTC plunge
15-11-2012 12:54 PM
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Quote from: mikko After (literally) years of hesitation I finally took the plunge and ordered Fibre Extra this evening.
I appreciate that the 'Techicolor' router may not be up to covering the whole house so I've purchased a Huawei Wi-Fi Repeater from Amazon (also useful for current Netgear DG834gt router until PN goes live).
My main qualm is the failed OpenRetch installation appointment scenario..... fingers crossed!! Don't think I'm in a MBORC area (Sutton & Cheam, London area).
You should have used your netgear router as a free wireless repeater as long as you disabled DHCP Client on the netgear works well. Only thing is your limited to g wireless with your netgear router but even that should be ok as a secondary Wi-Fi point.
Re: Finally took the FTTC plunge
16-11-2012 9:12 AM
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Re: Finally took the FTTC plunge
16-11-2012 9:21 AM
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As I did for Mushy recently I don't mind keeping an eye on the order after it's been placed. At least then IF there is any issues I can jump straight on it for you. If there was any chance at all that the booked engineer would not be able to attend the visit we'd usually be able to tell you prior to the visit by checking the order progress proactively.
Adam
Re: Finally took the FTTC plunge
16-11-2012 10:02 AM
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My niece (who lives at the same address) jumped the gun without telling me and asked BT to put Infinity + phone package on the line (which already has LLU from Surfanytime on it). BT agreed and sent her an email saying the line number would be changed. I only found out yesterday when I got a letter from BT. I phoned BT and said 'no way' as I am the account holder. Later, when I showed her my correspondence with Pusnet she phoned BT and cancelled her order (surely couldn't go ahead anyway with ADSL already on the line, funny BT didn't check that).
So maybe there's potential there for a mix-up which is where hopefully you could step in.
Current situation is I'm waiting for my MAC from Surfanytime (the LLU is partial - on broadband only, phone line is with BT).
One reason I went with Plusnet is the help I've witnessed on this forum. Had some tempting offers from BT but as I said to my niece 'what about the customer service?'
Re: Finally took the FTTC plunge
16-11-2012 10:12 AM
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Re: Finally took the FTTC plunge
16-11-2012 10:39 AM
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Your Plusnet Fibre broadband order
We'll arrange for your fibre broadband service to be installed. This will happen on one of the dates you've chosen:
It's now 13/12/12 8am - 1pm
Re: Finally took the FTTC plunge
13-12-2012 9:53 PM
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The engineer (Kelly not BT/OR) phoned to say he was coming and my broadband would soon go off.
He knocked on the door and said he couldn't find my line so came in and plugged a gadget in the master socket and went off again.
He returned about 30 mins later and said he'd found the line.
When I told him I'd asked for an extension he looked baffled and it would be a major job and beds/furniture would have to be moved (wouldn't consider putting it up the wall outside the house [even though I offered him tea and biscuits], which is where BT routed a phone extension many years ago). I don't even know if he had any cable with him, he'd obviously never been asked to put an extension in before.
He removed the old master socket, replaced it with an openreach one and installed the modem and router side by side in the hall near the master socket.
He told me that an extension cable would have run from the master socket to the modem in the upstairs bedroom (where my computer is) and that the modem and router are always side by side connected by the short ethernet cable (red ends).
So now I have the modem and router downstairs and am connected wirelessly upstairs at a max speed of about 36MB/s down and about 15MB/s up.
He said his own test back to the server gave the max sync rate of 80 down and 20 up which i believe as we are near the FTTC cabinet.
A snippet of info he gave me was that the FTTC cabinets would disappear soon as FTTP is coming.
Any comments Adam?
Re: Finally took the FTTC plunge
14-12-2012 12:20 AM
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If i hadn't mentioned the extension he wouldn't have either and wasn't keen on it.
Re: Finally took the FTTC plunge
14-12-2012 9:51 AM
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The speeds don't seem to be near your estimate at all though so I'd advise keeping an eye on that over the next few days and would urge you to raise a fault with us if you don't see that improve during that time.
Re: Finally took the FTTC plunge
14-12-2012 9:55 AM
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Quote The speeds don't seem to be near your estimate at all though so I'd advise keeping an eye on that over the next few days and would urge you to raise a fault with us if you don't see that improve during that time.
Quote and am connected wirelessly
That might well explain the low download speed, Adam.
A wired speed test is needed.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Finally took the FTTC plunge
14-12-2012 9:59 AM
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Re: Finally took the FTTC plunge
14-12-2012 5:51 PM
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