@Gandalf
This is now gone beyond ridiculous and has turned into a farce..
Latest reply from PN is:
Thank you for getting in touch,
I'm sorry to hear about the issues you've had with your youview service.
Below is a list of checks to help get this problem resolved:
Before progressing with any diagnostics, we need to ensure that your YouView set top box and TV are on, and that the router is connected to the internet.
You should also ensure of the following:
1) The YouView set top box is one which was provided by ourselves
2) You are only attempting to use a single YouView set top box
3) You are using the YouView service at the same address as your Plusnet broadband service.
4) You are connecting your set top box to your router via either an ethernet cable or a Powerline adapter purchased from ourselves (as not all others can handle multicasting).
5) You are using the router provided to you by us (as not all others can handle multicasting).
If all of these preliminary checks have been done and the problem persists, you should first attempt a factory reset of your router.
1) Press a paperclip or pointed object into the Reset pinhole on the back of your Hub for 20 seconds.
2) When the light on the front of your Hub turns green, release the Reset button.3)
When the light on the front of your Hub turns blue, your Hub is now restored to factory settings.
You must now perform a software update, which is done within the YouView box's menu.
1) Click the youview button
2) then click settings
3) then device management
4) then click software update and wait for it to complete
You must now check for an on demand player update, which is done within the same section of the menu as the software update.
If all of these steps do not resolve your issue, the final step is to factory reset your youview box please do the following
1) Click the youview button
2) then click settings
3) then device management
4) then click Reset youview box
If the issue is still prevalent after all of these steps, please let us know so we may raise an engineer.
All of this has been done over the past 6 months.
What will updating the On Demand services do to fix a problem with IPTV streaming?
BTOR say there is NO use in sending another engineer...
All I can assume is that the CSC rep has NOT read the ticket and that despite ALL the promises made by PN this ticket hasn't been handed over to someone who knows the TV service...
This is useless.
