Forum usage, who's really on here?

[#1]

@chenks76 Fake reviews! As if anything like that could ever happen. 
@PeterLoftus I didn't know that senior management posted here, is that true?

[#2]

I don't take a lot of notice of posts that vent frustration but I do note things like call wait times etc. It wouldn't necessarily put me off joining a company or taking their services but gives me an idea of what I may expect if required to call.

[#3]

Quote from: podman

Sadly I have noticed a reduction in forum support to.

By no means is this meant to come across as an excuse for all the time you have noticed this (Especially since I don't know when you started to notice the reduction)...
We're trying to be more active in the forums than we have been over the past months, however during the last week or so this has dropped again due to annual leave combined with in-life training 
I'm hoping we should all be back on top of things shortly 

[#4]

I'm guessing that a lot of you might be missing what the "guests" are actually looking at.
You will find that the great majority are looking at specific threads for answers to their (usually technical) problems.
When googling issues, this forum is one that frequently comes up with links to posts contain something relating to their search.
I've attached a typical sample of just one part of what some were looking at a short while ago.

[#5]

@HarryB.
What's in-life training ?

[#6]

Some of us on the team are going through training (I was in the training for 3 days last week and Ben is in it 3 days this week), it's 'in-life' because we already work here 

[#7]

I'm glad Plusnet give you a life  

[#8]

Glad to hear you have not all deserted us.
i have to say I have twice this week used the live chat, which was very quick and the two people were able to aid without me having to explain my issues over and over. I can't remember their names but I'm sure you can find out and pass on my thanks.
I had a bit of hassle finding the live chat option though. Are there plans to make the live chat 24x7 as that would be a great replacement for the missing phone line availability.

Podman

[#9]

If they can handle all the issues that is.

[#10]

If they can't handle the problem they could always raise a ticket and send it to a pool that can.

[#11]

Now whilst that may seem perfectly logical (and sensible) to you and I, can you see that happening the way things seem to be at present

[#12]

for some reason PN and sensible dont fit at the moment 

[#13]

Quote from: HarryB

in-life training

I dread to think what the opposite of in-life training is and who would administer it