Frustrated and unhappy

[#1]

Sorry about that, I can see one of the faults agents replied to it shortly before you posted in here. We'll keep an eye on it and keep you updated.

[#2]

I've taken another look at your account and it's looking much more stable, there was an SNR change in order to try to stabilise the line so hopefully this has worked. If it starts to drop again let us know either in here or on the ticket.

[#3]

I would like to tell everyone who reads this, that we have actually got Broadband now, it took until the 23rd February though.
I still have an issue with it because we asked for a BT engineer on the 31st January, but it took over 3 weeks for us to be connected. In the meantime, after waiting a week, a BT engineer was arranged to visit, but on the day after a wasted afternoon, we discovered that the BT engineer was 'cancelled' by some unknown person because no one claims responsibility for it.
I think that I am due some sort of compensation, and I would like it if you could discuss this with me instead of blaming your suppliers.
Eagerly waiting for some communication.

[#4]

Hi BMX,
I've replied to your ticket, please let me know, thanks.