Get it off your chest.... hahahaha

[#1]

Thanks Matt - will you advise when the SNR reset is done and you've removed interleaving - do I then simply reset the router?  I presume that interleaving used to be off for me before all this recent trouble - which is why you're planning to switch it off again now that the connection appears stable following the BT repair?
Regards
Nigel

[#2]

Hi lowero,
Yes is the answer to all four of your questions there, I'm happy to report. I'll hopefully have something later today in which case I'll advise, otherwise it'll be tomorrow morning.

[#3]

Matt - haven't heard anything from you here or on the official ticket and despite the IP Profile being 6500K I'm still getting a pathetic 262K download speed - and the router's been reset...
0715 10th Feb:
BT Speedtest:
Download speedachieved during the test was - 262 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :7616 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 6500 Kbps
Router stats:
Line Mode G.dmt   Line State Show Time
Latency Type Interleave   Line Up Time 00:13:04:59
Line Coding Trellis Off   Line Up Count 1

Statistics Downstream Upstream
Line Rate 7616 448
Noise Margin 15.8 dB  24.0 dB 
Line Attenuation 8.0 dB  7.0 dB 
Output Power 11.9 dBm  15.8 dBm 
K (number of bytes in DMT frame) 239 15
R (number of check bytes in RS code word) 16 16
S (RS code word size in DMT frame) 1 8
D (interleaver depth) 16 2
Super Frames 2770025  2770023 
Super Frame Errors 26  0 
RS Words 188361759  23545195 
RS Correctable Errors 1744  1 
RS Uncorrectable Errors 323  0 
HEC Errors 22  0 
OCD Errors 0  0 
LCD Errors 0  0 
ES Errors 0  0
What needs to be done - PLEASE let me know!

[#4]

Matt was looking at your fault/account earlier today. I'll have a word with him when he's off the phone and find out what's going on.

[#5]

Thanks Chris.  I've resync'd/retrained and think it's improved.  Can't retest on BT Speedtest - getting error at the moment...
 
Performance Tester was not able to find all the network details required for telephone number:0123456789. Please check that it is the correct telephone number for your service, and ensure that the PC you are using to run the speed test is connected to your broadband connection. Try again and if the problem persists then please contact your service provider.

[#6]

I've seen a few reports of that today, however someone elsewhere has just posted saying it's working again.

[#7]

Thanks Chris... it is back.  Just rerun and hooray, performance is back and the phone is still working 
Don't think you've turned interleaving off - or anything else - please would you confirm?
Will continue to monitor, with everything crossed...
Download speedachieved during the test was - 3556 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :7616 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 6500 Kbps

[#8]

I can't see any notes on the account saying that interleaving has been removed and unfortunately Matt's gone for the day. However it's looking much better than it was