Get your house in order....

[#1]

Role on the 3rd 

[#2]

Goodluck then.
However .....

Quote from: _Adam_Walker_

I hear you, I want to do that but simply put we don't have an option to expedite phone orders.

So what's changed Adam? IIRC this has happened in a very limited number of cases before and an end user's old number has also been recovered.

Quote from: matthab

Quote A couple of observations - did you cancel the Sky service rather than leaving that action to the migration process?  Users ought to avoid giving their existing suppliers an end date as this runs the risk of services and numbers being lost if there is any delay.  Further a new order cannot be placed on a line having an open service cease order. Nope I followed advice from Plusnet which was to tell sky but dont cancel. When the order came through from Plusnet Sky sent an automated email saying the end date was on my fibre install date. So when Plusnet failed to tell anyone of the failed order sky continued to axe my service.

Now that is interesting. That seems to imply that Openreach's systems are in an even sorrier state than we believed. The fact that their systems accepted an order and then they cancelled the order (the reason is irrelevant at this point) but they still sent a notification to the losing provider that the service was moving on the original date and obviously did not subsequently notify the losing provider that the install date was cancelled.
mathabb, I seriously suggest that you make a complaint to OFCOM about this problem at Openreach. Tell OFCOM that even their new migration procedures have not resolved this long standing issue at Openreach - I can assure you this has been going on for a long time. This forum is littered with similar issues and Openreach need a kick in the rear end, but the regulator will do nothing unless it receives complaints. It may even try and fob you off and tell you to get Plusnet to deal with it....you must insist they log a complaint against Openreach and give you a complaint reference number.

[#3]

Quote

So what's changed Adam? IIRC this has happened in a very limited number of cases before and an end user's old number has also been recovered.

We're simply not allowed to expedite orders where it's classed as a transfer, Ofcom rules state 10 working days so we have to give that as a minimum.

[#4]

Quote

We're simply not allowed to expedite orders where it's classed as a transfer,

but surely this is no longer a transfer?, the line has been ceased by the original supplier

[#5]

Quote from: Anotherone

Now that is interesting. That seems to imply that Openreach's systems are in an even sorrier state than we believed. The fact that their systems accepted an order and then they cancelled the order (the reason is irrelevant at this point) but they still sent a notification to the losing provider that the service was moving on the original date and obviously did not subsequently notify the losing provider that the install date was cancelled.

Who says OR cancelled the order?
It looks to me like a Sky error.

[#6]

Try reading the OP AndyH. Since when would Sky cancel a Plusnet order for Fibre because of a Line Fault?
Here you are attempting to defend Openreach again! Just give it a rest, a number of other forum members are finding this rather tedious now.

[#7]

Quote from: MisterW

Quote We're simply not allowed to expedite orders where it's classed as a transfer, but surely this is no longer a transfer?, the line has been ceased by the original supplier

Exactly MisterW. My personal suspicion is that when orders go wrong (for whatever reason) they aren't then dealt with by a more experienced provisioning agent, so things just trundle along with out any escalation or expedite when those things could well be appropriate in cases like this.

[#8]

Quote from: Anotherone

Try reading the OP AndyH. Since when would Sky cancel a Plusnet order for Fibre because of a Line Fault?

Read this:

Quote from: matthab

Nope I followed advice from Plusnet which was to tell sky but dont cancel. When the order came through from Plusnet Sky sent an automated email saying the end date was on my fibre install date. So when Plusnet failed to tell anyone of the failed order sky continued to axe my service.

To me, it looks like there was an issue with the MPF LLU to WLR transfer in the exchange which resulted in a fault needing to be raised. Sky have clearly terminated the line their end without the transfer being completed.

Quote from: Anotherone

Here you are attempting to defend Openreach again! Just give it a rest, a number of other forum members are finding this rather tedious now.

Please elaborate on which forum members are finding it tedious - I've had no contact from any moderators, members of staff or other forum members.
You're making guesses that OR accepted then cancelled the order for no reason. No one has said this.
Too many times you blame OR for things when you do not have the full facts in front of you. When PN then give the full details, it shows most of the time you were wrong with your assumptions.

[#9]

You don't have any facts, you are guessing completely. The Gaining Provider does not contact the Losing Provider, that is done by Openreach/BTw depending on the services involved. Who do you think cancelled the order because of a fault? It certainly wasn't Sky, and it wasn't Plusnet otherwise they would have been aware.

Quote from: AndyH

To me, it looks like there was an issue with the MPF LLU to WLR transfer in the exchange which resulted in a fault needing to be raised. Sky have clearly terminated the line their end without the transfer being completed.

And who do you think was doing the transfer? Father Xmas or Openreach? And who didn't notify Sky that it wasn't happening?
At the end of the day it doesn't matter who was at fault, the whole system is in a mess resulting in lack of communication and unless people complain to OFCOM when things go wrong, OFCOM will do nothing to get it sorted out.

Quote from: AndyH

Please elaborate on which forum members are finding it tedious - I've had no contact from any moderators, members of staff or other forum members.

For a start try reading the Capacity thread, there were any number of members there complaining about a few of your posts as you well know.

[#10]

Stop with the sniping at each other please, I'm not a mod but I'm sure they'd say the same!
Let's work together to try and sort the issues.

[#11]

Agreed.

[#12]

+1

[#13]

@ Chris - Could you please clarify whether the SIM order was cancelled because of a fault (and if so, by who?) and who reported the fault?

[#14]

Yes please Chris.
Also,

Quote from: matthab

I was told Openreach had to fix an issue at my exchange on Monday. The line still is not working any idea why?

and further evidence of another Openreach foul-up in reply #9

[#15]

I was about to respond to a post on here which has been deleted. I object. And what's more I agree with every word it said.