Getting very cheesed off now
Sorry, it seems I misinterpreted what you were saying about the noise on the line. I need to review this with a member of our faults team. Please bear with me and I'll come back to you again after I've done this.
Do you get many incoming phone calls? Does the line seem to stay up longer following an incoming call?
We don't get that many calls to be honest (nobody loves us 
) so can't say if that the case. Over the weekend it stayed up 40 hours from 06.00 Friday to 22.18 Sunday but then only stayed up 12 hours till 10.03 this morning. I've tried to see if there is any pattern but can't see any.
The only pattern I'm getting is engineers turning up who either don't seem that interested or have very little knowledge of broadband only having a half day course consisting of going out with another engineer. The other common theme is they all say they are having a lot of problems with ADSL2+ but that maybe due to them not knowing how to fix the faults. They don't seem to have any equipment to check ADSL2+ only old voyager modem that work sometimes.
) so can't say if that the case. Over the weekend it stayed up 40 hours from 06.00 Friday to 22.18 Sunday but then only stayed up 12 hours till 10.03 this morning. I've tried to see if there is any pattern but can't see any.The only pattern I'm getting is engineers turning up who either don't seem that interested or have very little knowledge of broadband only having a half day course consisting of going out with another engineer. The other common theme is they all say they are having a lot of problems with ADSL2+ but that maybe due to them not knowing how to fix the faults. They don't seem to have any equipment to check ADSL2+ only old voyager modem that work sometimes.
Does the line drop out when you get an incoming call?
If not once a day call your number using your mobile let it ring three times and then hang up. The logic behind this is that extra voltage is applied to the line when the phone rings; this can make good a dodgy connection. If this does help it gives something concrete to investigate on your line.
If not once a day call your number using your mobile let it ring three times and then hang up. The logic behind this is that extra voltage is applied to the line when the phone rings; this can make good a dodgy connection. If this does help it gives something concrete to investigate on your line.
Following a thorough review of your fault we are going to arrange a lift and shift to go ahead. Everything seems to be pointing to a faulty port at the moment and we need to make sure this is ruled out.
An engineer task (please note without appointment) is now being arranged). We will keep you up to date as this gets pushed through.
An engineer task (please note without appointment) is now being arranged). We will keep you up to date as this gets pushed through.
George
I sympathise, and I have very much been tempted down the SKY route, as I am sure both our faults are exchange equip related, and should go away of its exchange equip, but I have not been confident enough as yet, and I prefer to stay where I am, but as you, I cant put up with this for much longer. Hissing noted on my line again, and I have been asked to try a different phone, but this has been done before, and I even completely disconnected the phone for a couple of days ( nobody loves us too
)
I sympathise, and I have very much been tempted down the SKY route, as I am sure both our faults are exchange equip related, and should go away of its exchange equip, but I have not been confident enough as yet, and I prefer to stay where I am, but as you, I cant put up with this for much longer. Hissing noted on my line again, and I have been asked to try a different phone, but this has been done before, and I even completely disconnected the phone for a couple of days ( nobody loves us too
)
glloyd,
We've been informed that no lift and shift has been carried out so firstly we are seeking clarification on this. Secondly the matter is being escalated again as the inconsistent approach from engineers is obviously unacceptable.
We are really grateful of your patience and we understand that it may only be able to stretch so far so I want to assure you that a member of our faults team is dealing with the interaction between us and BTW today.
We've been informed that no lift and shift has been carried out so firstly we are seeking clarification on this. Secondly the matter is being escalated again as the inconsistent approach from engineers is obviously unacceptable.
We are really grateful of your patience and we understand that it may only be able to stretch so far so I want to assure you that a member of our faults team is dealing with the interaction between us and BTW today.
I'm really sorry that especially at this stage that you've had to explain to anyone the history of this issue. We are unable to speak with the engineers whilst they are working on this but I'm certain that we can update you this afternoon.
With regards to disconnections today I can see the following:
<img src="http://ccgi.psmith12.plus.com/visradius/generated/image12747839989426.png" />
With regards to disconnections today I can see the following:
<img src="http://ccgi.psmith12.plus.com/visradius/generated/image12747839989426.png" />