I am becoming extremely dissatisfied with Plusnet because of all the issues I am having with my broadband! Over the last 6-7 months I have been having issues with losing connection (like 3-4 times a day at one point - now not so bad) and today I am only getting 0.20 mbps download speeds. What is going on with you guys??? I have been a customer of yours for many years and all I can put this down to is you trying to expand your business but not being able to support the service. Until this year I can't actually remember having any issues whatsoever. When I call with an issue all I get asked is to run this test, run that test, because apparently they don't want to end up charging me £60 if an issue is found on my side when they send out an engineer. Then to top it all off you get the 'we're going to run tests on your service and we'll be in contact in 48 to 72 hours' - is it me or does that sound way to long for anyone to be without a proper connection? When I was having issues with losing connection I actually gave up bothering in the end because all I ever heard was 'can you run this test, can you run that test, we'll be in touch' but nothing ever happened. In the end it just resolved itself. When you have critical business matters to deal with 48-72 hours does not cut it. This is so frustrating! I just spoke with Mandy on the technical team, very professional and kept her cool. Not your fault but can someone sort this out???
