Goodbye! And thanks!

drj · ‎30-03-2011

I'm just posting in this area, in the absence of a "Departure" board, to say thank you for over 8 years of help and advice on here.

OpenReach has given up on my locality in terms of fibre, hence I have now switched to Gigaclear FTTH and today terminated my PlusNet service - or rather in 14 days time owing to the termination provisions...

Speed has gone from 5Mbps (and trust me that was good for the area!) to a heady 325Mbps.

It costs £5/month more than PlusNet were currently charging after increasing my monthly cost by £10 at the end of my contract without any notification or renewal offer (unlike last year when they did contact me).

Mav · ‎06-04-2007

Moderator's Note(s)

Thread moved from Introductions to Plusnet Feedback.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

dvorak · ‎11-01-2008

Enjoy the new speeds!

Customer / Moderator
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If it fixed it click 'This fixed my problem'

Townman · ‎22-08-2007

OpenReach has given up on my locality in terms of fibre

Sadly this is an increasing theme, the consequence of which is that users are stuck with a zero competition service supplier.

I hope that all goes well for you with your new supplier. Thank you for your contributions here over the years.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

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JonoH · ‎29-09-2011

I hope all goes well with your new supplier. Thanks for your custom

Jono H
Plusnet Community Manager

drj · ‎30-03-2011

Townman said:

Sadly this is an increasing theme, the consequence of which is that users are stuck with a zero competition service supplier.

I hope that all goes well for you with your new supplier.

Well everything seems to be fine. Broadband speed varies slightly but it's usually as just tested now:

I've also managed to set up a free VOIP service so not using the Vonage partner of Gigaclear at nearly £10 extra per month.

The only drawback I've found is that Gigaclear's router is not very good at wifi so I've set up my old Netgear router as a wireless access point.

Townman · ‎22-08-2007

Wow amazing speed - nearly symmetrical!!

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

corringham · ‎25-09-2015

I'm in an area under the Fastershire BDUK that is due to get Gigaclear in a couple of year's time (it was due to be available last year...). What area are you in?

DaveyH · ‎15-11-2012

@Townman wrote:

OpenReach has given up on my locality in terms of fibre

Sadly this is an increasing theme, the consequence of which is that users are stuck with a zero competition service supplier.

Not entirely true. Gicaclear wholesales their network and there are several retail partners available to choose from

https://www.gigaclear.net/get-connected

Same goes for OFNL (formerly IFNL) and their FTTH network.

drj · ‎30-03-2011

@corringham wrote:

I'm in an area under the Fastershire BDUK that is due to get Gigaclear in a couple of year's time (it was due to be available last year...). What area are you in?

North Gloucestershire