The point is that MOST customers probably are satisfied : I can add at least twenty that I know personally to the very satisfied list. It's the ones that have problems that crop up here who are not happy & I suspect that is a very small proprtion out of all customers. However, I agree that sometimes complaints do seem to be overlooked and PN should - like all ISP's - ensure that all problems are repsonded to quickly and to the customers satisfaction . It appears from these forums that sometimes PN updates on fault reports are very slow and this is what I think frustrates customers and makes them angry.
Also the FORUMS are only a discussion area for help and assiatance and are not the actual official channel that customers should use to report faults, althugh we do see PN Staff responding & offering advcie and help I do not see that it is their primary function .
I deal with a lot of internet "problems" for friends & customers and 90% of them are not the ISP 's fault anyway: they are down to
a) complete lack of understanding of how to use the internet,
b) Wrongly connected up a router or hub, filters and cables
c) Virus infections
d) poor wi fi
e) bad internal wiring
f) imaptience and unrealistic expectations !
