Hi
We often hear in here of complaints about Plusnet Support, so having just gone through a fault myself I thought I'd post how well it's gone.
I got home from work on Monday night to find my next door neighbour had taken down the fense between us at the front and doug a trench for foundations for a new wall (would have been nice of them to tell us!). Anyway I get in to my office to sort a couple of bits out and find my internet connection is down. Reboot my router etc... still nothing so looking into it I find I've no sync. Alarm bells start to ring in my head, so check the phone, and suprise suprise no dial tone.
Phoned Plusnet about 18:30 and had talked to someone and hung up within 5 minutes. I called round at my mums to borrow a corded phone, tried it in the test socket, phoned Plusnet back and got through even quicker.
It was raised to BT, who sent an engineer out today and all is now working again. I phoned Plusnet again to let them know it's working as BT haven't updated their notes yet, and didn't even get a chance to hear the advert for moving your phone to Plusnet as it was answered so quick. Anyway as you'd expect I've now got a low IP Profile and a massive SN Target Margin, so my lines going to be reset and I should be back at a full sync soon.
Many thanks to all the guys who I've dealt with in getting this sorted. They've all been very friendly, helpful and informative.
Phil
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
your on the leet
