Great service

[#1]

A quick note to say thanks for the swift and effective fault resolution this week.  First time I've had to use it in 5 years - fault reported on Tuesday, contacted on Weds to arrange an engineer appointment, engineer came on Thursday and all seems to be fixed now. 
Thanks guys.  It's what I expect from Plusnet, but it's far from the norm across braodband providers, so you deserve the recognition.

[#2]

Thanks very much for the positive feedback about your experience, we'd really appreciate it if you could fill out the faults survey you should have been pointed to (unless you already have).
Sorry for the late reply by the way!
Adam