Group complaint to OFCOM
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Group complaint to OFCOM
09-09-2015 12:59 PM
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Re: Group complaint to OFCOM
09-09-2015 1:00 PM
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have you done that?
Re: Group complaint to OFCOM
09-09-2015 2:42 PM
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Reading between the line of your other post, it rather looks like you've had a number of issues with the order processes via PlusNet into the BTw / BTOR. Once things go wrong with their systems sorting things out can be difficult. I know its not your problem, but it does help to understand the challenges. PlusNet have not managed some of this process well for you after the initial problems.
I'd be with you on a group complaint on how BTOR is inhibiting ISPs such as PlusNet from offering a decent service. In my own experience, PlusNet are fighting hard with both hands tied behind their backs to get an indifferent BTOR to deliver a professional service.
Kicking ISPs - though they are our commercial interface - is not going to get the real issues addressed - which are BTOR is not fit for purpose and Ofcom are not interested in following up on individual justifiable complaints over BTOR's performance.
Until that situation changes, I have become convinced that there will be no improvement in user's experience.
I have a line provide issue open since 21st May. PlusNet have chased it time and again, the case is escalated to the highest possible place (DSO) in BTOR and still they cannot get an act together. Indeed BTOR DSO are being exceedingly uncooperative.
Kevin
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Re: Group complaint to OFCOM
09-09-2015 2:45 PM
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Re: Group complaint to OFCOM
09-09-2015 2:50 PM
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Further it rather looks like Karen has issues with the phone line - again BTOR's domain - without which there is a fair possibility there would have been no issues for PlusNet to screw-up!?
If there were fewer issues being created by BTOR, PlusNet could use their resources to fix their own problems, rather than spending their resources and money managing BTOR's failures - which Ofcom appear to condone by doing nothing about it.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Group complaint to OFCOM
09-09-2015 2:56 PM
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Re: Group complaint to OFCOM
10-09-2015 10:21 AM
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Plusnet are obviously not fit for purpose and I feel that their total inability to sort out problems demonstrates this
Re: Group complaint to OFCOM
10-09-2015 10:39 AM
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have you done that? if you haven't then ofcom will just tell you to go away and do that.
Re: Group complaint to OFCOM
10-09-2015 10:55 AM
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Re: Group complaint to OFCOM
10-09-2015 12:35 PM
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Re: Group complaint to OFCOM
10-09-2015 12:47 PM
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Re: Group complaint to OFCOM
10-09-2015 3:08 PM
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Quote from: Mook Googling for UKTUG produces nothing related to yourself so I assume the organisation is in its infancy ..
We may be small but we have 17,000,000 potential members. It is just a matter of time. However we won't be just sitting on our butts hoping someone else will solve the problems.
Re: Group complaint to OFCOM
10-09-2015 3:15 PM
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I'm assuming it's this - I think you'll struggle to get 17M subscribers, but nice money if you do!
Re: Group complaint to OFCOM
10-09-2015 3:23 PM
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Re: Group complaint to OFCOM
10-09-2015 3:30 PM
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