home phone-order cancelled
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home phone-order cancelled
27-08-2015 6:39 PM
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I bought a broadband contract online yesterday. Today, I received an email that says, 'your order for Home Phone has now been cancelled.' However, there's no reason / explanation given.
Does this mean that Plusnet won't take over the existing phone line or has the contract been cancelled?
Re: home phone-order cancelled
27-08-2015 6:48 PM
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Can you PM me your address?
Re: home phone-order cancelled
27-08-2015 7:58 PM
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Re: home phone-order cancelled
28-08-2015 3:10 PM
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Re: home phone-order cancelled
28-08-2015 3:18 PM
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Re: home phone-order cancelled
03-09-2015 2:17 PM
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Re: home phone-order cancelled
03-09-2015 3:01 PM
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Quote from: Matthew It looks like the order was cancelled by your existing provider saying your not moving?
Can you PM me your address?
you're not your. Not very professional Matthew.
Re: home phone-order cancelled
04-09-2015 5:20 PM
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Re: home phone-order cancelled
08-09-2015 6:11 PM
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Someone help! Should I cancel?
Re: home phone-order cancelled
08-09-2015 8:53 PM
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Quote from: cbf150s Just received another similar email saying the order for home phone is cancelled. Why is this happening again and again?
There are a multitude of reasons why an order gets cancelled by BTw / BTOR.
As a first step, I'd look at double checking your order details - phone number, address, post code. Sometimes the reason an order get repeatedly cancelled is that the wrong circuit has been identified and the cancellation is the other subscriber (correctly) rejecting the transfer request.
This needs CRT to investigate and report back.
What is somewhat unfortunate is that once an order has gone pear shaped, fixing the detritus in the ordering system can be challenging.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: home phone-order cancelled
08-09-2015 9:56 PM
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During the order, I did confirm that I want Plusnet to take over the existing phone line.
Re: home phone-order cancelled
09-09-2015 12:45 PM
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That should read the number back to you. Once you've got that if you can PM me it we can try and find out why the orders are cancelling.
Re: home phone-order cancelled
09-09-2015 2:36 PM
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I have screwed up a BB order in the past by transposing two digits in the number I ordered the line for - it is too easy to do!
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: home phone-order cancelled
09-09-2015 3:17 PM
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I have a feeling this might have something to do with where the lines are registered, it's possible that the line showing at the address is actually not actually at the address and belongs to a neighbour. If there is a line at the address (Physically) it may be registered to a different address
We won't actually be able to confirm this until we have the number and we've sent an ALID request off. Even then it might not give us a definitive answer.
Re: home phone-order cancelled
09-09-2015 3:48 PM
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